Tag: Product Updates + Features
Webinar Replay: 5 Amazing Tikit Integrations to Try Now
Tikit is an AI-powered ticketing system built for Microsoft Teams that’s powerful on its own. But when you connect it with the Microsoft ecosystem? That’s ...
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Webinar Replay: Sneak Peek at the New Tikit ITSM Pro Plan
We’re launching a new Tikit plan—and it’s designed to power Tikit beyond traditional IT service management. In this webinar we introduce Microsoft 365 ITSM Pro, ...
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Webinar Replay: Tikit’s Top Five Features of 2025
It’s been a big year for Tikit—new capabilities, smarter workflows, and features that make service management easier for everyone. But which updates made the biggest ...
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Introducing Group Chat: Your Ticket. Your Chat. Together at Last.
When issues impact more than one person or department, waiting for updates in a ticket thread can feel… slow. Wouldn’t it be easier to hash ...
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Webinar Replay: OpenAI for Tikit – Smarter Support Starts Here
Let OpenAI level up your service desk—unlocking a new world of information beyond Tikit Knowledge. With one-click OpenAI deploy to Azure, you can deliver information ...
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Webinar Replay: Introducing Tikit Service Catalog
Explore the new Tikit Service Catalog, a portal experience for requesting help in Tikit—no chat required. Designed for organizations that want to offer a way ...
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The New Site for Tikit API Documentation
Exploring, integrating, and developing with Tikit is now even easier with the introduction of the new Tikit API site available at https://tikitapi.cireson.com/ Before now, there were ...
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Introducing Visual Service Catalog
Visual Service Catalog is now available in Tikit to provide users a convenient menu display for service offerings. Advancements to archiving and scrolling also included ...
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Adaptive Card Designer Enhancements
Exciting enhancements to the Adaptive Card Designer are now available for Tikit users. Tikit not only builds on Teams, but it also builds on Microsoft’s ...
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Introducing Resolution Note
Customers can now take advantage of an exciting new feature within Tikit: Resolution Note! It offers a new way to distinctly mark how tickets are ...
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