Tag: IT Service Desk

How to Build a Modern Service Desk with Tikit Inside Microsoft 365 

Today’s IT teams are facing increasing pressure to deliver faster, more personalized support—all without increasing overhead. That’s where Tikit, built by Cireson, comes in. Tikit ...
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Cireson Announces Winners of the 2025 ITSM Awards

SAN DIEGO, California — August 18, 2025 — Cireson, a leading provider of IT Service Management solutions built natively for Microsoft 365, is proud to ...
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The Best Marketing Ticketing System for Microsoft Teams Users 

If your marketing team works in Microsoft Teams, a ticketing system for Microsoft Teams will dramatically reduce chaos, streamline internal requests, and increase campaign visibility. ...
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Top 5 Benefits of an AI Ticketing System

The shift toward automation in IT and customer support isn’t just a trend—it’s a measurable advantage. For organizations balancing rising expectations with limited resources, an ...
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5 Signs Your Organization Needs a Multi-Department Help Desk

Think help desks are just for IT? Think again. As the modern workplace grows more digital and collaborative, every department—not just tech support—plays a role ...
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Human-Resources

How to Use Tikit as a Helpdesk Solution for Human Resources

Turn Microsoft Teams into an effective help desk solution for your HR department.
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MultiDepartment

Webinar Replay: Breaking Down Silos

Learn how to use Tikit to unify HR, IT, Facilities, Marketing, DevOps, and more—all in one service desk platform. Is your organization still juggling support ...
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Service-Catalog

Introducing Visual Service Catalog

Visual Service Catalog is now available in Tikit to provide users a convenient menu display for service offerings. Advancements to archiving and scrolling also included ...
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DevOps Ticketing System Built for Microsoft Teams with Tikit

Looking for a DevOps ticketing system that works inside your Microsoft 365 environment? See how Tikit simplifies DevOps support.
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7 Keys to Building a Successful DevOps Help Desk with Tikit by Cireson

Traditional help desks weren’t built for the hybrid demands of today’s DevOps teams. See how Tikit can make your team more efficient.
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