Tag: IT Service Desk
How MS Cloud-based Companies Are Successfully Building AI Service Management in Microsoft Teams
At a Glance AI Service Management (AISM) integrates artificial intelligence with IT Service Management (ITSM) practices to automate workflows, improve response times, and enhance the ...
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Webinar Replay: Building Complete Processes in Tikit
In today’s fast-paced IT environments, reactive support just doesn’t cut it. To deliver consistent, scalable service, you need processes that are intentional, automated, and aligned ...
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Top 5 Reasons IT Leaders Are Switching to Tikit
Perhaps more than ever, today’s IT teams are under pressure to deliver fast, frictionless support, and often with limited resources. Outdated or overwhelmed ticketing systems ...
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How E3/E5 Users Can Transform Workflows with Power Automate
If you’re an IT manager or service desk leader with Microsoft 365 E3 or E5 licenses, you already have access to one of the most ...
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The Power of One: How Tikit Helps a Solo IT Leader Support 100 Employees
A Cireson Customer Success Story Company Overview Rapids Foodservice provides comprehensive foodservice solutions for restaurants, bars, hotels, and commercial kitchens across the Midwest, specializing in ...
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How to Build a Modern Service Desk with Tikit Inside Microsoft 365
Today’s IT teams are facing increasing pressure to deliver faster, more personalized support—all without increasing overhead. That’s where Tikit, built by Cireson, comes in. Tikit ...
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Cireson Announces Winners of the 2025 ITSM Awards
SAN DIEGO, California — August 18, 2025 — Cireson, a leading provider of IT Service Management solutions built natively for Microsoft 365, is proud to ...
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The Best Marketing Ticketing System for Microsoft Teams Users
If your marketing team works in Microsoft Teams, a ticketing system for Microsoft Teams will dramatically reduce chaos, streamline internal requests, and increase campaign visibility. ...
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Top 5 Benefits of an AI Ticketing System
The shift toward automation in IT and customer support isn’t just a trend—it’s a measurable advantage. For organizations balancing rising expectations with limited resources, an ...
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5 Signs Your Organization Needs a Multi-Department Help Desk
Think help desks are just for IT? Think again. As the modern workplace grows more digital and collaborative, every department—not just tech support—plays a role ...
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