The Cireson SCSM Analyst Portal integrates seamlessly with Microsoft Service Manager to allow management of day-to-day activities on any browser, device, or OS.
Service Management App
SCSM Analyst Portal
Integrate seamlessly with Microsoft Service Manager to manage day-to-day activities on any browser.
Solution Inspiration
Built on HTML 5, the Analyst Portal boasts fast, adaptive, and highly functional capabilities. Items such as incidents, service requests, change requests, CMDB and reporting are all easily and quickly accessed and managed – with or without a desktop in sight. The SCSM Analyst Portal also allows for custom forms; configure the layout of control, define tabs and sections, set field requirements and read-only fields, configure user properties, set role-specific default work items for users and analysts, configure an enumeration picker, target forms to specific roles, and more.
Continue the customization with easy to use advanced Custom Tasks with 1-click controls. Just add custom tasks to the work item form task panel, add buttons on forms with custom script to execute when clicked, and add event handlers that will execute custom code when field values are changed. This scalable technology with web service API’s included out of the box enable you to build and extend solutions on the Cireson Platform.
Enhanced Performance
Architecture with memory cache on web server for enhanced performance and scalability. 100% browser, mobile device, and OS agnostic; easily manage all your active work in a single streamlined view.
Create and Edit Templates
Use default work item templates as well as create and edit your own for any kind of work item such as incidents, change requests, and many other process domain templates.
Edit Work Items
Accessible over the Internet or within an Intranet, easily create and edit any kind of work item such as incidents, change requests, plus any other process domain templates.
Features
HTML Knowledge Base
Integrated HTML Knowledge Base for end-users to solve their own problems.
Built-In Logic
Improve work item reassignments with built-in logic between analysts and support groups.
Single Sign-On
Windows integrated single sign-on or challenge/response for non-domain joined devices.
Testimonial
We Love this App!
“The mobility and efficiency provided by the Analyst Portal has completely shifted the way we operate.”
Chris Akeroyd
UMC Health Systems
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