With the introduction of Notify Analyst to your SCSM implementation, you no longer have to manage specific XML for each work item class. Which translates to less administrative overhead and more efficient response times to Incident and Service Request assignments, resulting in better service to the business.
Free Community ApP
Solution Inspiration
With Notify Analyst Community edition, anyone can quickly configure email notifications in System Center Service Manager (SCSM) using its intuitive interface for automatic email notifications to an Analyst, or their associated support groups for Incident and Service Request by selecting dropdowns and check boxes. Action Log/Comment email notifications for Affected User & Analyst included completely free in this Community app. Additionally, service is improved with instant insight into the status of a Work Item for the End User as it is updated. The Analyst receives real-time access into End User notes, keeping the lines of communication open and automatic between Analyst and End User alike.
How Our App Helps Your Entire Team
- SCSM Admins: Admins don’t need to configure and maintain separate Incident and Service Request Notification subscriptions for every Support Group.
- SCSM Analysts: Analysts will be notified via email when an Incident or Service Request is assigned either directly to them or to a Support Group of which they are a member. This relieves the need to constantly monitor the SCSM Console for new Work Items.
- End User: The affected End User can receive updates to their request without having to check the Portal (if available).
Service Manager allows for you to create e-mail notifications to analysts upon assignment and re-assignment for all work items. However, in order to create these notifications you must modify XML, perform SQL lookups to find notify template IDs, and import MPs. Effectively have a PhD in technology. Who wants to do that? The Notify Analyst app solves this challenge!
Set Assignments and Notifications
Automatic communication between Analysts and End Users. Set assignment and re-assignment emails between analysts while allowing Analysts to be aware of End User notes.
Support Options
Formal Cireson Support (phone, email, and web) is not included with the free Notify Analyst Community app. Take advantage of the Cireson Community to connect with other customers and Cireson experts for technical assistance. If you’d like to purchase a Support Package, please contact us today for the pricing options.
Features
Multilingual
Multilingual support.
Increase Visibility
Increase visibility across the organization.
Work Item Updates
Provide End Users immediate email visibility as a Work Item is updated.
Testimonial
Easy to Manage Notifications
"Since implementing Service Manager, we had used a number of methods to notify affected users and analysts and none were complete. This Cireson tool made the notifications easier to manage and maintain."
Calcasieu Parish Police Jury
Free Download: The Cireson Notify Analyst – Community App
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