Overview Of Settingsitem Options
This article describes the options found at the bottom of the Admin Settings and by doing a select on the settingsitem table of servicemanagement in SQL:
Administrator Configuration of Language Options
During the installation of the portal the installing user can choose which languages will be available for users to choose from.
The language chosen as the default language will be the language that all users see content in unless the user has a preference for a different language:
| key (nvarchar) | value (nvarchar) example | Explanation |
|---|---|---|
| ActivityFilter | FALSE | This particular setting is deprecated and will be removed in a future release |
| AnalystHomePage | cca5abda-6803-4833-accd-d59a43e2d2cf | Landing page when Analysts first log into portal |
| AnalystPortalKey | Auto populated or manually entered value | |
| AnalystsADGroup | SupportSCSM_Analysts | AD Groupto define which users have Analyst Level Access |
| AnnouncementManagerADGroup | SupportSCSM_Analysts | |
| ApplicationTitle | Cireson Support Portal | Name of application displayed top left hand corner and on login page if using forms auth |
| AssetManagementConsumableTemplate | AssetManagementConsumableTemplate | Default Asset Management Consumable Template |
| AssetManagementContractLeaseTemplate | AssetManagementContractLeaseTemplate | Default Asset Magement Contract Lease Template |
| AssetManagementInvoiceTemplate | AssetManagementInvoiceTemplate | Default Asset Management Invoice Template |
| AssetManagerADGroup | SupportSCSM_Admins | AD Groupto define which users can access Asset Management Object, Views and Tasks |
| AutoRefreshLicenses | TRUE | Sets if licenses will be automatically retrieved from licensing.cireson.com |
| CacheBuilderMaxRetries | 10 | This settings is used to retry a synchronizing command within cachebuilder, should a command fail the cachebuilder will retry this number of times before failing permanently. |
| CacheBuilderRetryInterval | 15 | |
| ConfigItemClasses | ||
| ContractWarrantyTemplate | ContractWarrantyTemplate | Default Contract Warranty Template |
| CreateOnBehalfGroup | SupportSCSM_Analysts | |
| CRGroup | NULL | Group of users who can create Change Requestsinthe drawer (Null = all Analyst Users) |
| CustomizableLoginLink | Having trouble logging in? Reset your password. | Text to be displayed for the Custom link on forms login page |
| CustomizableLoginLinkUrl | https://passwordreset.cireson.com/ | Custom login link URL for forms login page |
| DashboardsKey | Auto populated or manually entered value | |
| DefaultIncidentTemplate | DefaultIncidentTemplate | Default template for quick create and new workitem task |
| DefaultProblemTemplate | Template.ce14c85e54ed408c874f102c5545576d | Default template for quick create and new workitem task |
| DefaultReleaseRecordTemplate | DefaultReleaseRecord | Default template for quick create and new workitem task |
| DontUseScopedAccess | FALSE | Disabling user scoping will remove any security filtering for workitems, configuration items and service catalog. |
| EnableWatchList | TRUE | |
| EndUserHomePage | ServiceCatalog/Listing | Landing page when End users first log into portal |
| EnvironmentHashCode | ||
| ForceSearch | FALSE | Hide request offerings so users must first search for what they want before to see desired offerings |
| GridviewRecordCap | 500 | |
| GroupQuery | DisplayName LIKE ‘%’ + @Query + ‘%’ OR UserName LIKE ‘%’ + @Query + ‘%’ | Query criteria for pickers to find group objects, display and username by default |
| HardwareAssetTempate | HardwareAssetTempate | Default Hardware Asset Template |
| HTMLKBKey | Auto populated or manually entered value | |
| IRGroup | NULL | Group of users who can create Incident Requests in the drawer (Null = all Analyst Users) |
| KbSearchByUserLocale | FALSE | When set to True any Knowledge Base searches will only return articles that are set to the user’s preferred language. |
| KnowledgeManagerADGroup | SupportSCSM_KBManagers | AD Groupto define which users can create KB Articles |
| LanguageCode | ENU | Localization |
| LanguageCodeDateTime | ENU | Date formats of date properties |
| LastModifiedAdjustmentInMilliseconds | 5000 | Workflows and other processes may complete an update sometime after the time specified in the Last Modified field. This gap can be accounted for by the LastModifiedAdjustmentInMilliseconds |
| LocalizationManagerADGroup | AD Groupto define which users can over-ride localization strings | |
| MACompleted | NULL | Group of users who can complete Manual Activities(Null = all Analyst Users) |
| MAEdit | NULL | Group of users who can editManual Activities(Null = all Analyst Users) |
| MAFailed | NULL | Group of users who can fail Manual Activities (Null = all Analyst Users) |
| ManagementServer | localhost | SCSM management server name – use localhost when Portal and Management Server on the same machine. |
| NewCR | TRUE | Shows or hides New Change Request button depending on value |
| NewIR | TRUE | Shows or hides New Incident Request button depending on value |
| NewPR | TRUE | Shows or hides New Problem Request button depending on value |
| NewRR | TRUE | Shows or hides New Release Request button depending on value |
| NewSR | TRUE | Shows or hides New Service Request button depending on value |
| NoticeEventTemplate | NoticeEventTemplate | Default Notice Event Template |
| NotificationTemplatePrefix | IR | |
| PrePopulateCiLimit | 1 | |
| PRGroup | NULL | Group of users who can create Problem Requests inthe drawer (Null = all Analyst Users) |
| ProductKey | ||
| PromoteViewConnectionString | ||
| PurchaseOrderTemplate | PurchaseOrderTemplate | Default Purchase Order Template |
| PurchaseTemplate | PurchaseTemplate | Default Purchase Template |
| RAAddReviewer | NULL | Group of users who can add reviewers toReview Activities(Null = all Analyst Users) |
| RAApprove | NULL | HGroup of users who can approve Review Activities (Null = all Analyst Users) |
| RADeleteReviewer | NULL | Group of users who candelete reviewers fromReview Activities(Null = all Analyst Users) |
| RAEdit | NULL | Group of users who can editReview Activities(Null = all Analyst Users) |
| RAEditReviewer | NULL | Group of users who can edit reviewers on Review Activities (Null =all Analyst Users) |
| RAReject | NULL | Group of users who can rejectReview Activities(Null = all Analyst Users) |
| RefreshIntervalMilliseconds | 300000 | This determines how often a grid will be refreshed with data. |
| RememberMeExpirationDays | 365 | |
| RightToLeft | FALSE | This setting should be set to true when utilizing the portal with a RightToLeft language option. |
| RRGroup | NULL | Group of users who can create Release Requests inthe drawer (Null = all Analyst Users) |
| RunConcurrencyCheck | TRUE | When set to True a pre-check will be done before saving a workitem to ensure no changes have been made in the interim of when the user loaded the workitem and when they click to save it. |
| SearchGroupsInUserPicker | TRUE | Have group objects hidden or shown in the user picker depending on value |
| SearchUsersInUserPicker | TRUE | Have user objects hidden or shown in the user picker depending on value |
| SelfServicePortalKey | Auto populated or manually entered value | |
| ServiceCatalogItemsPerPage | 25 | This setting is used for the v3.0 and earlier versions of the Service Catalog. |
| ServiceCatalogLanguageCode | * | |
| ServiceManagerInactivityTimeoutMinutes | 60 | |
| SessionTimerCountdown | 60 | |
| ShowNewButtonInDrawer | TRUE | |
| ShowQuickCreateForIR | TRUE | Show or hide quick create for Incidents Requests on the drawer |
| ShowQuickCreateForPR | TRUE | Show or hide quick create for Problem Requests on the drawer |
| ShowQuickCreateForRR | TRUE | Show or hide quick create for Release Records on the drawer |
| ShowQuickCreateForSR | TRUE | Show or hide quick create for Service Requests on the drawer |
| SMTPEmailReturnAddress | support@cireson.com | |
| SMTPServerName | smtp.cireson.com | |
| SMTPServerPort | 25 | |
| SoftwareAssetTemplate | SoftwareAssetTemplate | Default Software Asset Template |
| SRGroup | NULL | Group of users who can create Service Requests in the drawer (Null = all Analyst Users) |
| SupportandMaintenanceContractTemplate | SupportandMaintenanceContractTemplate | Default Support and Maintenance Contract template |
| TeamGroupFilter | TRUE | This should be set to True when the client has configured Team Groups within Admin Settings and wishes to limit the access to workitems and User lists according to team group membership. |
| UpdateUserProfileNagInterval | 0 | The setting is the number of days that is subtracted from the User Profile Last Reviewed Date to determine whether to notify the user to review their profile. |
| UseHtmlKb | TRUE | Allows the choice to use the HTML Knowledge Base, or the ServiceManager (CMDB) Database. If the item is FALSE, only SCSM-created articles can be called, no HTML KB features are available. |
| UseNewMultipleObjectControl | FALSE | TBD … currently in development |
| UserQuery | DisplayName LIKE ‘%’ + @Query + ‘%’ OR UserName LIKE ‘%’ + @Query + ‘%’ | Query criteria for pickers to find user objects, can be changed to add ability to search EmployeeID etc |
| UseSessionTimer | TRUE | |
| UserTokenExpirationMinutes | 60 | |
| VendorTemplate | VendorTemplate | Default Vendor Template |
For additional assistance, please visit the Cireson Community or contact team@cireson.com.
