The Foundation Edition

Service Management apps in Foundation Edition: 

• Self-Service Portal – Community: A complete replacement of the Microsoft Self-Service Portal for Service Manager. 100% browser, device, and OS freedom.
• Analyst Portal: Manage Microsoft Service Manager on the fly from any browser or device. Access incidents, changes, service requests, CMBD, rich reporting, and more.
• CMDB Portal: Manage Microsoft Service Manager Configuration Items on the fly from any browser or device. Access CIs including users, computers, business services and software.
• Advanced Request Offering: Create dynamic forms with intelligent logic to streamline service offerings provided to the End User.
• Analytics: Access valuable data and key performance metrics at a glance with powerful reports and custom dashboards.
• Lifecycle Management: Automate the migration process for the entire lifecycle of your SCSM environment.
• My Calendars: In one click, view your team or work items assigned to you, making tracking and scheduling a breeze.
• Outlook Console: Experience full SCSM integration with Microsoft Outlook. Create, edit, approve, and complete work items.
• Project Server Connector: Seamlessly integrate SCSM with Microsoft Project 2013 to view and synchronize valuable data to align your projects, schedules, and processes.
• Skype for Business Integration: Integrate Skype for Business conversations with SCSM.
• Survey App: The Survey App works in conjunction with the Cireson Analyst Portal, providing your IT department the ability to conduct surveys tailored to your needs.
• SMA Connector: A connector between SCSM and Service Management automation to enable automating all or part of important IT processes.

Console Management apps in Foundation Edition: 

• My Active Work Items: Easily manage your incidents, problems, service requests, changes, releases, and activities in a single view.
• PowerShell Activity: Simplify and enhance the automation of system tasks and common processes within the native SCSM Console.
• Group Assign: Improve work item reassignments by easily allowing Analysts to be associated with support groups.
• View Builder: Enhance SCSM views by displaying rich information and allowing for advanced creating, editing, and managing of views.
• Change Calendar: Visualize all scheduled change requests within a single calendar view.
• Affected User: Gather initial information from a customer to help direct support towards an Incident or Service Request.
• Notify Analyst Pro: Easily set and send email notifications to Analysts and associated support groups when work items are assigned or re-assigned.
• Preview Pane: View all work items in a clean, crisp, and re-written Preview Pane.
• Risk Calculator: Automatically calculate and measure the risk of change requests following business logic.
• Tier Watcher: Receive Outlook style pop-up notifications when work items are assigned.
• Release Calendar: Visualize all scheduled release records within a single calendar view.

For more information on the Foundation Edition, please contact team@cireson.com.