Description Of Portal Requests

Description Of My Requests, Team Requests, My Work, Team Work, And Active Work Views

This article applies to: Cireson Portal, versions 3.7 and above.

Out of box the Cireson Portal provides five work item views:

View Name App Criteria Notes
My Requests Self-service Portal This Active tab on this view shows only work items where the status is not closed. The Closed tab shows only work items where the status is closed. All work items where the logged in user is related to the work item as the affected user.
Team Requests Self-service Portal All work items where the logged in user is related to the work item as the affected user or the created user PLUS work items where the affected user is in the same “team group” as the logged in user. UNLESS the user is an analyst (member of the Analysts AD group) and then it is: All work items where the logged in user is related to the work item as the affected user ADDITIONALLY, if the Analysts AD group is a team group, then PLUS work items where the affected user is in the same “team group” as the logged in user. Team groups can be configured in the Portal Admin settings.
My Work Self-service Portal and Analyst Portal All work items where the logged in user is related to the work item as the assigned to user or primary owner PLUS All work items where the logged in user is a member of a group (recursively) that is related to the work item as the assigned to user or primary owner PLUS all review activities where the logged in user is a reviewer PLUS all review activities where the logged in user is a member of an AD group (recursively) that is a reviewer
Team Work Analyst Portal All work items where the logged in user is related to the work item as the assigned to user PLUS all review activities where the logged in user is a reviewer. Note: the user must be a reviewer of a review activity directly and not just be a member of a group that is a reviewer. PLUS all work items where the support group property is mapped to an Active Directory group that the user is a member of. Support group mapping can be configured in the SCSM console Administration\Settings view.
Active Work Analyst Portal All work items where the status does not equal Closed.

 

Note: Service Manager security scoping is also applied so the user will only see those work items which the user has permission to view according to their membership is SCSM user roles.

For additional assistance, please visit the Cireson Community or contact team@cireson.com.