Cireson IT Service Management Awards
Celebrating Organizational Achievements in Microsoft IT Service Management
Awards Program Overview
The Cireson IT Service Management (ITSM) Awards is a program designed to recognize organizational achievements in the ITSM space using Cireson’s Service Manager Portal or Tikit. We have created these awards to:
Showcase Success
Celebrate and share your team's success story.
Recognition
Gain recognition for your use of our ITSM solutions and share your achievements with the community.
Inspire
Encourage others by demonstrating your expertise.
Networking
Engage with the Cireson community and connect with industry experts.
Join us in recognizing the outstanding contributions of Service Manager Portal and Tikit teams and celebrate their success with the Cireson IT Service Management Awards.
Award Categories
Best Automation or Integration
Has your organization automated processes or integrated disparate systems for improved efficiency? For this category, we want to learn about automations implemented or integrations made to improve your IT service management delivery. Runbooks that span Orchestrator and Azure Automation, Flows from Power Automate or Azure Logic Apps, or scripting with PowerShell. Detail how and what you created it, how it works, and why it matters. Tell us what problem you were looking to solve and how you built the solution. Provide specifics about what technology you used as well as measurable KPIs that demonstrate success (ie time and resources saved). What has your solution enabled your organization to accomplish?
Best Custom Reporting
This award recognizes those who have demonstrated exceptional creativity in using Service Manager Portal dashboards, Excel or Power BI to create custom reports that meet the specific needs of their organization, whether it's to track key performance indicators (KPIs), monitor incident resolution rates, or analyze service level agreement (SLA) compliance. Tell us about the custom reporting you've implemented and demonstrate how your reporting metrics help in your IT Service Management delivery.
Best Custom Branding
The "Best Custom Branding" award recognizes organizations that have successfully tailored their brand identity and visual elements to perfectly align with their IT Service Management (ITSM) solution. Whether it's Tikit Virtual Agent or your Service Manager Portal. This award celebrates nominees who have demonstrated exceptional creativity and attention to detail in integrating the solution's branding, including logos, color schemes, typography, and messaging, into their overall organizational aesthetic. Tell us why you've done and why you think it should win. Points for clever!
Best Multi-Department Experience
Tell us about your exceptional collaboration and communication with teams outside of IT. For example, HR, facilities, marketing, or finance, that deliver tailored solutions that meet the unique needs of each department and the wider organization. By showcasing exemplary examples of ITSM in action beyond the IT department, this award aims to promote a culture of shared service management and cross-functional knowledge sharing, ultimately driving business value and efficiency across the organization. The winner will be recognized for their innovative approach to integrating ITSM into the broader organizational strategy.
Best ITSM Process
Tell us about your organization’s standout approach to IT Service Management. This award celebrates exceptional implementation of ITSM processes that drive efficiency, improve service delivery, and align with organizational goals. Share the challenges you aimed to address, the solutions you implemented, and the measurable outcomes achieved. By highlighting impactful ITSM practices, this award recognizes innovation, strategic execution, and the ability to streamline operations through thoughtful process design. The winner will be honored for demonstrating how ITSM can be a powerful enabler of organizational success.
Timeline
How to Submit
- Review all relevant category information and select one or more categories to submit to. Please note, if applying to more than one category, a separate submission is required for each.
- Craft submission with a minimum of 200 words addressing all aspects of the description for the category for which you are applying.
- While optional, you are highly encouraged to share any relevant screenshots or videos¹ along with your written submission to provide context.
- Once your submission is ready, send to marketing@cireson.com with the subject line: “Cireson ITSM Awards: (The Category You’re Submitting To) – (Your Company Name)”
What to Expect if You Win
- Winners will receive an official certificate of accomplishment from Cireson.
- Inclusion with link to website in company press release announcing winners. A quote will be requested from each of the winning organizations and release will also be shared via Cireson social media channels.
- Cireson requests the usage of the winning company name and logo for promotional purposes.
If you have any questions or experience any issues while submitting, please do not hesitate to reach out to the team at marketing@cireson.com at any time.
¹ Any images, screenshots or videos submitted will not be used or shared publicly without consent from submitting organization.
