Best ITSM Process
Have you implemented a process to help your organization smash through tickets? Maybe you customized the Cireson Portal or developed a super training program for your Analysts. For this category, we want to hear about your most impressive ITSM Processes. Specifically, what you were looking to solve and how you implemented said process as well as what the outcome was.
Best Automation
Did you get tired of completing the same manual task over and over? Did you need to find a way to avoid human error in your daily process? For this category, we want to learn about automations implemented to improve your IT service management delivery. Specifically, what problem were you looking to solve and how did you build said resolution? Provide specifics about technology/solutions you used. We would also like to know how much time and resources were saved as the result of this automation along with any other relevant KPIs to demonstrate success.
Best Integration
Did your organization have disparate systems operating independently of one another creating an inefficient environment? What did you do to integrate them? For this category, we want to learn about integrations you made to improve your organization’s IT service management experience. We want to know what systems were integrated, how they were integrated, why and what the result was. Do you have measurable KPIs to demonstrate the success of said integration? Did you integrate more than two systems? What has this integration enabled your organization to accomplish?
