Category: Blog
Introducing Multi-Department Mailboxes: Ticket Routing Without Barriers
Recently, we launched a new feature in Tikit called Multi-Department Picker which improves the triage experience and reduces triage efforts by giving employees the option ...
Read More
Introducing Tikit\’s Multi-Department Picker: Triaging Made Simple
As an end user looking to submit requests via Tikit, the Tikit Virtual Agent is a one stop shop for all requests. However, if you\’re ...
Read More
Introducing Tikit’s New Affected Users and Collaborators Features
In a traditional ticketing process, a single employee submit a ticket to get help. This ticket exists independent of any other end users regardless of ...
Read More
Updates to Power BI and Excel Dashboards: Ticketing, SLAs and Lifecycle
It’s that time again. The time to provide updates to our Power BI and Excel Dashboards. We’ve recently released updates simultaneously to our Power BI ...
Read More
Experts Live Europe 2023 Recap: Unveiling the Power of Tikit in Prague
The cobblestone streets of Prague recently resonated with the sounds of tech discussions, product demos and enthusiastic networking as Experts Live Europe 2023 took center ...
Read More
Experts Live Europe 2023 Recap: Unveiling the Power of Tikit by Cireson in Prague
The cobblestone streets of Prague recently resonated with the sounds of tech discussions, product demos and enthusiastic networking as Experts Live Europe 2023 took center ...
Read More
Tikit Exhibiting at Experts Live Europe 2023
Experts Live Europe is a community-driven IT conference with a focus on Microsoft cloud, datacenter, security and modern workplace solutions. Bringing together professionals looking to share ...
Read More
Introducing Three New Service Manager Portal Add-Ins
In today’s hybrid workforce, it is critical for organizations to have the options to customize their software to meet their needs. According to a 2022 ...
Read More
Tikit Has Successfully Completed Their SOC 2 Type 2 Attestation
Following an extensive audit to validate the efficacy of our governance, risk management, and compliance controls, Team Tikit is excited to announce the latest in ...
Read More
Introducing the New Partner Program for Tikit
The Tikit team is thrilled to announce the launch of a new referral partner program. With this new program, companies with expertise in Microsoft 365 ...
Read More
