Category: Blog
Live Data Reporting with Dashboards in Excel
All business decisions are made on the assumption that they will improve functionality or add value to the bottom line. But simply stating this is ...
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The Need for Device Check-Ins
In today’s digital age, IT assets are essential tools for businesses to operate effectively. In 2021 the IT Asset Management (ITAM) market was valued at ...
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Customer Satisfaction Measurement Made Simple with the Feedback Survey Add-in
It’s important for organizations to constantly measure their customer experience. Often this is done with a Customer Satisfaction (CSAT) score which allows organizations to monitor ...
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Ticketing Plus SLA Dashboards for Power BI
This blog is an update to our original Power BI reporting series posted here. We\’ve made some updates to our Power BI Dashboard with support ...
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The Optimal Microsoft Teams Ticketing System for IT Teams
As businesses rely more on Microsoft Teams for their daily operations, integrating a ticketing system within this platform can significantly enhance IT support processes. Among ...
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How End Users Work with a Service Desk
In today’s hybrid work environment, it is critical to both productivity and the overall employee experience to deliver your end user the technology solutions that ...
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How Agents Work with a Service Desk
Applications, software and systems are a necessary part of making a business functional. From accounting software to pay your employees, coding programs to build your ...
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Windows Terminal, Oh My Posh and Service Manager Portal
Whether it’s automating various processes in System Center Service Manager (SCSM), documenting how to write PowerShell for SCSM so anyone can do it, scripting resources ...
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Microsoft SQL Server Deployment, Part 1: Pre-Deployment
At the heart of every application, and this includes your System Center Service Manager (SCSM) deployment, are one or more databases. All information that is ...
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Microsoft SQL Server Deployment, Part 2: Deployment
This is part two of a four-part series on Microsoft SQL server deployment. Click here to view part one. Operating System Deployment Now that we ...
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