Category: Blog
Exploring the Underutilized Features of Tikit: Maximizing Your Service Desk Efficiency
In today\’s fast-paced business environment, service desk efficiency can make or break an organization\’s operational success. Yet, many companies are not fully leveraging the tools ...
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Tikit KB Improvements and OpenAI
Tikit Virtual Agent continues to grow with new functionality for everyone’s Knowledge Base. Whether you need to create Agent only specific articles, place articles in ...
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How Non-IT Departments Can Leverage Service Management Solutions for Enhanced Efficiency and Productivity
Discover how non-IT departments can harness the power of service management solutions to streamline their operations and boost productivity. From HR to finance, learn how ...
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Tikit Virtual Agent Provides Greater Customization with Help Card
When first introduced, Tikit Virtual Agent either helped your fellow employees create tickets or deflect tickets with answers to common questions using artificial intelligence that ...
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A Letter from Leadership… Reflecting on Inc.’s “Best Workplaces” Recognition
We here at Cireson are thrilled to be recognized as one of Inc.\’s “Best Workplaces\” for 2024! This prestigious accolade is a testament to our ...
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Tikit Virtual Agent Expands Capabilities with Multiple KB Responses
Those leveraging Tikit’s artificial intelligence (AI) know that the first step to self-service, apart from building Knowledge Articles or Custom Forms, is getting the Tikit Virtual ...
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Cireson Announces Winners of the First Annual Cireson ITSM Awards
SAN DIEGO, Calif., June 4, 2024 – Cireson, the experts in Microsoft Service Management and a Gold Certified Microsoft partner, today announce the winning organizations ...
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Streamline Your DevOps with Tikit and Azure DevOps Integration
In today\’s fast-paced development environment, efficiency and seamless workflows are key to staying ahead. Imagine having a single pane of glass where you users can ...
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Tikit’s New Notification Center Gives Users More Control Over Teams Messages
When working in Microsoft Teams, it is paramount to be able to manage notifications across all projects, requests and tasks that you’re involved in. The ...
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Streamlining IT Service Management: Direct Search of Archived Tickets in Global Search for Cireson Portal v12.1
In the world of IT Service Management (ITSM), the ability to retrieve and analyze past incident and service request data can dramatically enhance service delivery, ...
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