Category: Blog
Customize the Cireson Portal – No Coding Needed!
The Cireson Portal is HTML based so you can easily control the styling and layout using Cascading Style Sheets (CSS). However, not everyone is familiar ...
Read More
Automating Powerful First-Call Resolution in SCSM
A common issue we see with Service Desk or Triage level support teams that manage most inbound tickets is that many of these tickets or ...
Read More
Test E-Mail Notification Workflows Without Flooding Your End Users
When creating or updating e-mail notification templates within SCSM you will find that you want to test them and ensure that the correct e-mail template is ...
Read More
Cireson Portal for SCSM – The Precision Release (v10.4)
Let’s start the new year the only way we know how – with updates to the Service Manager portal and Asset Management! Available on our latest ...
Read More
How to Navigate Reporting Roadblocks by Extending Cireson Analytics
The Service Manager Data Warehouse is a powerful tool but can be complex to work with and comes with a big footprint. We’ve worked with ...
Read More
Transform Your SCSM Experience with Cireson’s Integrations
Cireson’s recent blog feature over at Microsoft highlights the best integrations for SCSM that we’ve developed over the years. From free apps, to transformative solutions ...
Read More
4 Ways to Integrate Applications with Service Manager
Integrate Applications with Service Manager When I work on client projects, I’m commonly asked “Can we integrate applications XYZ with Service Manager?” That immediately gets ...
Read More
Teams Integration for SCSM is Live With v10.3
While a web facing Cireson SCSM Portal provides your end users an experience they are familiar with, companies across the globe continue to depend on ...
Read More
Microsoft System Center Support Dates and SCSM Lifecycle Management
SCSM & Lifecycle Management With the end of the year just around the corner, we tend to strategize for the upcoming year. This time of ...
Read More
Using Azure Tools to Remotely Access SCSM – Remote Access Blog Series – Part 2
In today’s post, we will be discussing how to set up remote access to an on-premises SCSM and Cireson instance, using Azure tools. The goal ...
Read More
