Category: Blog
Integrating Non-Microsoft Technologies with Service Manager
The flexibility of Microsoft System Center Service Manager (SCSM) stems from its ability to help you turn any organizational process into a standard, templated workflow. When you really think about it, pretty much ...
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Ticket Management System: A Beginner\’s Guide
You\’re committed to external customer service, but what about the internal service your employees are receiving? Recent help desk data reveals it takes teams 24-hours on average ...
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Microsoft Teams Evolves into Platform, Supports App Integrations
With so much external change affecting everyday work, it makes sense that we’re seeking the ability to do more with the technology we have. Microsoft ...
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5 Ways an Effective Service Desk Can Improve Customer Experience
* blog updated 7.22.21. Why is developing an effective service desk so important? The service desk is the single point of contact that reflects on ...
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Help Desk Ticketing Systems: An Explanation for Non-Techies
Did you know that manually dealing with a help desk ticket costs businesses $22 per instance? Costs like this are a huge reason businesses use help ...
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How AI-Based Ticket Deflection Can Encourage Self-Service Support
Experts predict artificial intelligence augmentation will create $2.9 trillion in business value globally in 2021. One way artificial intelligence (AI) can create value for your ...
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Project Management in Microsoft Teams: How to Delegate Like a Boss
Create an ownership recipe with Microsoft Teams, Planner Tasks & Power Automate Have you ever pinged someone in Teams with a quick request, only to find that it\’s been forgotten about? Or worse, you forgot ...
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Ticket Management: How to Conquer Your Support Ticket Queue
Did you know that 56% of people worldwide have stopped using a company because of bad customer service? Now, imagine the ramifications of having hundreds of ...
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Why Microsoft Teams is an Ideal Help Desk Solution and How to Start Using It
Microsoft Teams works incredibly well as the foundation of your ticketing solution or help desk, because it’s part of your Microsoft 365 investment—a tool most businesses have. Both employees and IT ...
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4 Ways to Reset ITSM Strategy Post-Pandemic
Reset ITSM Strategy During the past year and a half, businesses have had to adapt quickly to a great deal of change. Depending on the ...
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