Category: Blog
How to Relieve Your Support Ticket Backlog
If you often run with a large support ticket backlog, how do you reduce the queue? These sure fire tips are guaranteed to help you ...
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The Future of Hybrid Work? It’s Flexible, Collaborative and Hinges on Microsoft Teams
Perhaps one of the most unexpected changes from the pandemic is the consensus employees feel about the need for greater flexibility in when and how ...
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This Simple Microsoft Teams Trick Will Make You Infinitely More Productive
Blame the pandemic, the permanent shift to a remote workplace or simply the addition of much-needed features. Whatever it may be, the one thing that ...
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Introducing Tikit Attachments: Share Visuals for Easier Problem-Solving
Microsoft Teams makes reaching people easy, but sometimes sharing a visual is the best way to communicate. This is especially true when a colleague is ...
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What Is a Conversational Ticketing System?
There is nothing more important than having a good IT support team when you\’re working with technology. If something goes wrong or you need help ...
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ITSM Management: 3 Ways IT Can Better Support Remote Workers
Nearly 42 percent of U.S. employees previously working in an office are remote now, according to CNBC All America Survey. It’s an abrupt change for the ...
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Integrating Non-Microsoft Technologies with Service Manager
The flexibility of Microsoft System Center Service Manager (SCSM) stems from its ability to help you turn any organizational process into a standard, templated workflow. When you really think about it, pretty much ...
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Ticket Management System: A Beginner\’s Guide
You\’re committed to external customer service, but what about the internal service your employees are receiving? Recent help desk data reveals it takes teams 24-hours on average ...
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Microsoft Teams Evolves into Platform, Supports App Integrations
With so much external change affecting everyday work, it makes sense that we’re seeking the ability to do more with the technology we have. Microsoft ...
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5 Ways an Effective Service Desk Can Improve Customer Experience
* blog updated 7.22.21. Why is developing an effective service desk so important? The service desk is the single point of contact that reflects on ...
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