Category: Blog
Using SCSM Business Services to Support Change Management
The most challenging aspect of change management is not necessarily managing the process, it’s understanding what systems and users will be affected by the change. ...
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Do You Already Own the Ideal Service Desk and Asset Management Solution?
The Ideal Service Desk When organizations review their ITSM solution and look to the market for potential replacements, Microsoft System Center Service Manager (SCSM) is usually left off the list. After all, SCSM is not new, and ...
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How to Improve Your Microsoft Teams Experience
Microsoft Teams is a powerful platform that facilitates organization-wide communication and collaboration, and it integrates with dozens of apps for added functionality. But if you’re like ...
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2021 Recap: Top Tikit Features to Improve Productivity
We don’t want you to miss out on the different ways Tikit simplifies ticketing and help desk management. Though many features are currently in development, ...
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MS Teams 101: 5 Things to Know About Microsoft Teams
Virtual teams are on the rise. Between 2005 and 2017, remote work increased by 159 percent. With the onset of the pandemic in 2020, the number skyrocketed—and ...
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New Ticket Templates and Knowledge Base Enhancements for Smart Response and Routing
When it comes to ticketing and help desk management, wouldn’t your job be easier if you could gather more information up front before a ticket ...
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Improve the Way You Search, Filter, Triage and Manage Ticket History
Here at Tikit, we’re constantly looking for ways to improve your experience managing ticketing and helpdesk operations. We’re excited to show you new flexible functionality ...
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How Should You Set Up and Organize Microsoft Teams?
Flexibility is Microsoft Teams’ star quality. Not only does it connect people via calls and chats, it also helps them collaborate using multifaceted features. But ...
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New Microsoft Teams Features Unveiled at Microsoft Ignite 2021
Microsoft has released more than 300 Microsoft Teams features during the past year, but at last week’s Microsoft Ignite 2021, the new innovations revealed centered ...
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Tikit Web App: Organize IT Service Desk Work the Way You Want
There’s a lot going on in an IT service desk. Analysts always have their hands full, and one of the ways Tikit can help is ...
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