Category: Blog
Best Practices for Working with Microsoft System Center Service Manager
IT administrators can do a lot with Microsoft System Center Service Manager (SCSM) to improve its functionality out-of-the box. You can get a head start ...
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ITIL (Complex) IT Service Desk Process vs. Tikit via Microsoft Teams
The classic way of doing things may be optimal, or it may be a bit more detailed than you may like. But without steps and ...
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New Cireson Console App: Simplify Notifications with Notification Activity
During our recent Quarterly Webinar, we previewed a series of new Cireson portal features. Now the “notification activity” console app is available, making it easier ...
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Best Practices for Building a Custom Form in Tikit
We recently introduced Adaptive Cards as a key structure in Tikit templates and custom forms. They are easy to work with, plus they help administrators, ...
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Tikit Architecture: Why it Feels Like You’re Working in Microsoft Teams
Design an office space the right way and people might be brought into conversations they wouldn’t have had otherwise. Architecture affects how you move in ...
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Futureproof Your ITSM Plan for These Current Trends
We talked a lot about futureproofing your Microsoft Service Manager strategy last year at Cireson’s Innovate 2021 virtual conference, but what about external factors now ...
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Tikit Web App and Email Enhancements Help You Work Smarter and Faster
Tikit helps you work faster in new ways, so that you can accomplish more wherever you are working. There are cool enhancements and new features ...
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How to Improve Employee Engagement
In a world with a significant labor shortage, businesses want to retain employees now more than ever. Employees play critical roles in your company; without them, ...
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Cireson Q1 2022 Webinar Recap: Innovation Abounds!
Innovation Abounds! In keeping with the flexibility characteristic of Microsoft System Center Service Manager (SCSM), Cireson is planning a series of products and services that ...
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How to Train Tikit and Automate the Help Desk Ticketing Process
In part two of our Tikit template series, we guided you through the process of creating templates and applying them. In part three, we’ll show you how ...
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