Category: Blog
Tikit Features Spotlight: Intune, Email Ticketing, Ticket Types & Advanced Integrations
Tikit is launching more enhancements to reduce disruption in your day and maintain momentum while you manage tickets. Whether you support hybrid or disparate devices, ...
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Microsoft Teams vs Slack: 5 Areas Where MS Teams Shines
Communication platforms like Microsoft Teams and Slack served as lifelines during the pandemic. When many aspects of business were uncertain, there was a viable way ...
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Office Space: Leaders Plan Physical Work Areas and Hybrid Schedules with Flair
Who could imagine that employees’ return to the physical office would actually better support hybrid work? That’s the tack Microsoft is taking, with designs under ...
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What Are the Benefits of a Microsoft Teams Ticketing System?
More than 86 percent of service teams attribute increased productivity to the use of a service desk system. And high growth service teams can’t do it alone: ...
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How to Work with Relationships in PowerShell
Following setup in parts 1-5 of this PowerShell series, Cireson Product Manager Adam Dzyacky ties everything together in this blog, with an emphasis on relationships ...
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Tikit Feature Update: Save Time Using Bulk Edit, Ticket Types and User UI
Your ideas and feedback spark new feature development at Tikit, and we’re rolling out new options that support efficient ticket management, data collection and end ...
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4 Ways IT Service Desks Can Better Support Hybrid Work
More than 72 percent of businesses recently surveyed by AT&T lack a strategy for hybrid work. And while there are shifts needed in leadership and ...
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Best Practices for Working with Microsoft System Center Service Manager
IT administrators can do a lot with Microsoft System Center Service Manager (SCSM) to improve its functionality out-of-the box. You can get a head start ...
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ITIL (Complex) IT Service Desk Process vs. Tikit via Microsoft Teams
The classic way of doing things may be optimal, or it may be a bit more detailed than you may like. But without steps and ...
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New Cireson Console App: Simplify Notifications with Notification Activity
During our recent Quarterly Webinar, we previewed a series of new Cireson portal features. Now the “notification activity” console app is available, making it easier ...
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