Category: Blog
Introducing Resolution Note
Customers can now take advantage of an exciting new feature within Tikit: Resolution Note! It offers a new way to distinctly mark how tickets are ...
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Is Tikit Right for You?
Cireson offers two unique IT Service Management solutions, both backed by deep Microsoft expertise: System Center Service Manager Portal (SMP), our on-premise solution hosted in ...
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Top Tikit Features in 2024: A Year in Review
What a busy and exciting year 2024 was! Over the past year, we\’ve introduced a wide array of updates for Tikit agents and users, ranging ...
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Mastering ITIL: A Comprehensive Guide to Understanding and Implementing Best Practices
IT Service Management (ITSM) is a crucial aspect of modern businesses and IT Infrastructure Library (ITIL) is the most widely adopted framework for ITSM. ITIL ...
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NEW in Tikit! Lifecycle Enhancements – Approvals, Tasks, and Transitions
As of this morning, users can now take advantage of all new Tikit functionality arriving for Lifecycles, Approvals, Tasks, and Transitions. All alongside even more ...
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What is Microsoft Service Management?
Understanding Service Management Service Management is a set of practices and processes that are used to design, deliver, manage and improve IT services in an ...
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Discover the Tikit Integration with Asana
One of the many drivers behind Tikit is to meet people where and how they work. But for the team at Tikit by Cireson, that ...
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Security at Cireson
Security at Cireson has always been a priority. Since our early days as an Independent Software Vendor (ISV) focused on on-premises IT Service Management (ITSM) ...
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Top 10 Microsoft Teams Apps to Boost Company Productivity and Team Collaboration in 2024
In today’s dynamic work environment, leveraging the right tools is crucial for maintaining productivity, collaboration, and efficient workflows. Microsoft Teams has evolved into a central ...
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Tikit goes further with @Mentions, Agent specific processes, Email Attachment Filtering, KB Template Links, and Improved Agent Chat experiences
Increased collaboration As an aligned Service Management tool, Tikit continues to expand into Microsoft’s collaboration platform by introducing one of the highest requested roadmap features ...
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