Category: Blog
How to Leverage Microsoft Teams as Your New Marketing Help Desk Solution
Learn how to effectively implement Tikit as a Marketing Help Desk, train your team to use it like pros, and create exceptional customer experiences.
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Guess Who’s Back? IT Monkey Swings into Action (Again!)
If you’ve been poking around the freshly rebranded Cireson site lately, you might have noticed a familiar fuzzy face making a few surprise appearances. That’s ...
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How to Use Tikit as a Ticketing System for Human Resources
In a fast-paced and distributed workplace, Human Resources (HR) departments are often overwhelmed with numerous requests, queries, and administrative tasks. To streamline these processes, many ...
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The Story behind the Bold Cireson Rebrand
You may have noticed that we’ve recently gone through quite a makeover. But what’s changed runs deeper than just our looks. We’ve done a little ...
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Adaptive Card Designer Enhancements
Exciting enhancements to the Adaptive Card Designer are now available for Tikit users. Tikit not only builds on Teams, but it also builds on Microsoft’s ...
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Introducing Resolution Note
Customers can now take advantage of an exciting new feature within Tikit: Resolution Note! It offers a new way to distinctly mark how tickets are ...
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Is Tikit Right for You?
Cireson offers two unique IT Service Management solutions, both backed by deep Microsoft expertise: System Center Service Manager Portal (SMP), our on-premise solution hosted in ...
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Top Tikit Features in 2024: A Year in Review
What a busy and exciting year 2024 was! Over the past year, we\’ve introduced a wide array of updates for Tikit agents and users, ranging ...
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Mastering ITIL: A Comprehensive Guide to Understanding and Implementing Best Practices
IT Service Management (ITSM) is a crucial aspect of modern businesses and IT Infrastructure Library (ITIL) is the most widely adopted framework for ITSM. ITIL ...
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NEW in Tikit! Lifecycle Enhancements – Approvals, Tasks, and Transitions
As of this morning, users can now take advantage of all new Tikit functionality arriving for Lifecycles, Approvals, Tasks, and Transitions. All alongside even more ...
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