Category: Blog
Building ITSM Dashboards That Scale Over Time (Not Just at Launch)
Power BI dashboards often start strong—then slowly lose relevance as reporting needs evolve. A service desk grows, stakeholders ask new questions, and dashboards that once felt ...
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7 Service Desk Best Practices to Improve Customer Experience
* blog updated 7.22.21. Why is developing an effective service desk so important? The service desk is the single point of contact that reflects on ...
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How to Craft a Strong AI Strategy for IT Service Management (ITSM)
Artificial intelligence is everywhere—but in IT service management, most AI initiatives don’t deliver what teams expect. “According to reporting on MIT’s State of AI in ...
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How to Avoid Common AI Pitfalls in an AI Ticketing System
Artificial intelligence is quickly becoming a practical part of modern IT support—from auto-suggested knowledge articles to smarter intake and faster resolution. As more organizations evaluate ...
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What Is IT Service Management (ITSM)?
Modern ITSM is evolving to incorporate automation, self-service, AI, and real-time analytics. Learn how IT Service Management can impact your organization.
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Top 7 Microsoft Teams Benefits: Key Advantages for Companies and Their Employees
Drawing from real adoption patterns and the strengths of Microsoft 365–connected organizations, we explore 7 Microsoft Teams benefits for companies and their employees.
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The Ultimate Guide to a Teams Ticketing System — Why Tikit is the Best Choice for Modern Support
In today’s hybrid workplace, having support tools where your team already collaborates isn’t just convenient — it’s transformative. A Teams ticketing system brings help desk ...
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Why Microsoft Teams Is Becoming the New Helpdesk Interface
And why it’s changing the future of workplace support If you work in IT, HR, Facilities, or any business function that runs on service requests, ...
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Microsoft Expert Community Session: Enhance Your Coding Skills with GitHub Copilot
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft ...
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IT Service Desk Best Practices: Building a Smarter, More Efficient Support Operation
Learn how to optimize IT service desk performance with proven ITIL-aligned best practices for workflow, reporting, and automation.
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