Category: Blog
Why Microsoft Teams Is Becoming the New Helpdesk Interface
And why it’s changing the future of workplace support If you work in IT, HR, Facilities, or any business function that runs on service requests, ...
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Microsoft Expert Community Session: Enhance Your Coding Skills with GitHub Copilot
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft ...
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IT Service Desk Best Practices: Building a Smarter, More Efficient Support Operation
Learn how to optimize IT service desk performance with proven ITIL-aligned best practices for workflow, reporting, and automation.
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Build a Microsoft Teams Helpdesk That Works: Why Tikit is the Smart Choice
At a Glance Microsoft Teams is already the communication hub for countless organizations—but with Tikit, it becomes the foundation for a fully integrated Microsoft Teams helpdesk. Built ...
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Microsoft Expert Community Session: Maximizing Your AI Investment Whilst Keeping Meetings Secure
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft ...
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Top 10 Tips for Creating Effective Dashboards in Tikit
Dashboards are more than just colorful charts—they’re powerful tools for driving smarter decisions and improving IT support. But creating dashboards that are both visually appealing ...
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Introducing Group Chat: Your Ticket. Your Chat. Together at Last.
When issues impact more than one person or department, waiting for updates in a ticket thread can feel… slow. Wouldn’t it be easier to hash ...
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What’s Ahead for AI Service Management? A Guide for IT Leaders
At a Glance AI Service Management (AISM) is reshaping how organizations deliver support—bringing intelligence and context to service interactions. For IT leaders, the next phase ...
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How MS Cloud-based Companies Are Successfully Building AI Service Management in Microsoft Teams
At a Glance AI Service Management (AISM) integrates artificial intelligence with IT Service Management (ITSM) practices to automate workflows, improve response times, and enhance the ...
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Top 5 Reasons IT Leaders Are Switching to Tikit
Perhaps more than ever, today’s IT teams are under pressure to deliver fast, frictionless support, and often with limited resources. Outdated or overwhelmed ticketing systems ...
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