Blog & Resources

Definitive Service Manager PowerShell: Part 7 – Examples You Can Use
With the 8 commands mastered, let’s look at some Service Manager PowerShell functions you can take and begin using in your environment immediately. Add-ActionLogEntry

Definitive Service Manager PowerShell: Part 6 – Working with Relationships
We’ve arrived. We’re here. This is it! It’s time show how relating concepts in your organization to each other can provide you with environmental insights

Definitive Service Manager PowerShell: Part 5 – Creating Items
So far we’ve retrieved different types of things out of Service Manager and even changed a few of their properties entirely through PowerShell. Plus, we covered working

Cireson Portal for SCSM – The Customization Release (v10.2)
The Customization Release is now available on our Latest branch, offering you wholly new ways to interact with Service Manager, visualize your data, and continue

Definitive Service Manager PowerShell: Part 4 – Core Scripting Concepts
Classes, Lists, Getting items, and Updating Items. We’ve covered some decent Service Manager ground in just 3 blog posts. In this post, we’re going to take a very slight detour from pure Service Manager

Definitive Service Manager PowerShell: Part 3 – Updating Items in Service Manager from PowerShell
How did you do on the homework assignment? Did you get different Objects of different Classes out of your environment like Review Activities or Hardware Assets?

Definitive Service Manager PowerShell: Part 2 – Retrieving Items Out of Service Manager Through PowerShell
Following up on our definitive commands from the previous post, let’s talk about using a couple of them in practice. For these examples, I’m going to be using SMLets. Prefer to

Definitive Service Manager PowerShell: Part 1 – Top 8 PowerShell Commands
You’re syncing data from Operations Manager or Configuration Manager. Maybe even non-Microsoft products through the Cireson Asset Import Connector via a CSV or SQL database, maybe just uploading directly from Asset Excel. But

New Security Release Features Console App Installer
The latest version of our Management Packs for Service Manager are out now! Improved Security for Your Organization, Ease of Use for Your Administrators Our latest management

The KPIs that Shift IT from Business Overhead to a Cost-Saving Operation
IT expenses have come into the spotlight even more than normal since the Covid-19 pandemic swept the globe. IT organizations, large and small, are being

4 Keys to Knowledge Management Success when Shifting to Remote Support
How many times have you received a support call about “that system” that never seems to make sense to anyone except for the one person

Cireson Names Adam Dzyacky Product Manager to Fuel Product Innovation
Cireson understands the need to increase productivity and optimize IT operations while dealing with new, unplanned constraints — that’s why we have added Adam Dzyacky