Why is developing an effective service desk so important?
The service desk is the single point of contact whose reputation from the business is…
Posted on: December 28, 2017
The other day, I was on a call with a person who was describing to me a common “deer-in-the-headlights” situation. As an IT Manager,…
Posted on: December 26, 2017
Created as a place for the community to discuss and share ideas around what’s new and exciting in Microsoft System Center Service Manager (SCSM)…
Posted on: December 21, 2017
2017 has been a year of exciting new products, awards, and plenty of innovation at Cireson and for the community at-large. From the 25th anniversary of…
Posted on: December 19, 2017
As every year passes, we like to reflect on the most popular discussions in our System Center community. From the 25th birthday of Configuration…
Posted on: December 12, 2017
We’re here to help you get the most out of your Microsoft System Center investment and to maximize use of the Cireson solutions. From…
Posted on: December 7, 2017
In case you missed it, we recently released the Cireson Portal for Service Manager v8.2. This new version features numerous system enhancements, including…
Posted on: December 5, 2017
What is a Service Level Objective (SLO)?
A SLO within ITIL is a contract or agreement negotiated between you as a service provider and your…
Posted on: November 8, 2017
With 2018 around the corner, we’ve been sharing information with customers and the community about the roadmap of both Cireson products as well as…
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