Blog & Resources

One of the things I love about Microsoft Teams is that you can record meetings and calls and capture every brilliant word uttered. It’s invaluable ...

An estimated 1.2 billion people globally use a Microsoft Office product or service. That makes Microsoft one of the most recognizable and preferred brands worldwide. Among Microsoft’s ...

Many companies find themselves with a gap between technical skill needed for IT Service Management (ITSM) and the experience level possessed by staff. It’s not ...

Tikit Template Series Part 1: When and Why You Should Use Tikit Templates Want to improve employee and analyst experience along with overall service desk ...

When I’m designing a Microsoft System Center Service Manager Solution (SCSM) for customers and we get to the topic of reporting, questions inevitably arise about ...

One thing that doesn’t change from year-to-year is the pursuit of new technology to support business and individual achievement. Thankfully, product experts, tech analysts, reporters ...

The most challenging aspect of change management is not necessarily managing the process, it’s understanding what systems and users will be affected by the change. ...

The Ideal Service Desk When organizations review their ITSM solution and look to the market for potential replacements, Microsoft System Center Service Manager (SCSM) is usually left off the list. After all, SCSM is not new, and ...

Microsoft Teams is a powerful platform that facilitates organization-wide communication and collaboration, and it integrates with dozens of apps for added functionality.  But if you’re like ...