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SCSM Data Warehouse. Do I Need One? 

When I’m designing a Microsoft System Center Service Manager Solution (SCSM) for customers and we get to the topic of reporting, questions inevitably arise about ...
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What Pairs Best with New Technology? Good Management Practices

One thing that doesn’t change from year-to-year is the pursuit of new technology to support business and individual achievement. Thankfully, product experts, tech analysts, reporters ...
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Using SCSM Business Services to Support Change Management

The most challenging aspect of change management is not necessarily managing the process, it’s understanding what systems and users will be affected by the change. ...
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Do You Already Own the Ideal Service Desk and Asset Management Solution? 

The Ideal Service Desk When organizations review their ITSM solution and look to the market for potential replacements, Microsoft System Center Service Manager (SCSM) is usually left off the list. After all, SCSM is not new, and ...
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Improve Your Microsoft Teams experience

How to Improve Your Microsoft Teams Experience

Microsoft Teams is a powerful platform that facilitates organization-wide communication and collaboration, and it integrates with dozens of apps for added functionality.  But if you’re like ...
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2021 Recap: Top Tikit Features to Improve Productivity

We don’t want you to miss out on the different ways Tikit simplifies ticketing and help desk management. Though many features are currently in development, ...
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Tikit shares 5 things to know about Microsoft Teams

MS Teams 101: 5 Things to Know About Microsoft Teams

Virtual teams are on the rise. Between 2005 and 2017, remote work increased by 159 percent. With the onset of the pandemic in 2020, the number skyrocketed—and ...
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New Ticket Templates and Knowledge Base Enhancements for Smart Response and Routing

When it comes to ticketing and help desk management, wouldn’t your job be easier if you could gather more information up front before a ticket ...
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Improve the Way You Search, Filter, Triage and Manage Ticket History

Here at Tikit, we’re constantly looking for ways to improve your experience managing ticketing and helpdesk operations. We’re excited to show you new flexible functionality ...
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