Blog & Resources

Many companies operating with remote and hybrid work schedules are attracting employees with desired skill sets, strengthening company culture and expanding technology infrastructure. They can ...

Video conferencing saw a 535 percent rise in daily traffic in 2020, due to global shutdowns and stay-at-home mandates during the COVID-19 pandemic. Many companies had previously ...

IT service desk analysts and admins aren’t the only beneficiaries of Tikit’s efficient ticketing process. End users also win, by being able to engage and ...

After working from home during the pandemic, 9 out of 10 employees would now like to see it as a permanent or, at least, a hybrid option. ...

Together, people, process and technology create a strong IT service desk. There is often an evolution: first, an effort to organize requests, create a flow ...

The act of shuttering offices during the pandemic and being forced to work remotely seemed like a bleak proposition for many businesses. Reduced productivity was ...

Tikit is launching more enhancements to reduce disruption in your day and maintain momentum while you manage tickets. Whether you support hybrid or disparate devices, ...

Communication platforms like Microsoft Teams and Slack served as lifelines during the pandemic. When many aspects of business were uncertain, there was a viable way ...

Who could imagine that employees’ return to the physical office would actually better support hybrid work? That’s the tack Microsoft is taking, with designs under ...