Blog & Resources
Futureproof Your ITSM Plan for These Current Trends
We talked a lot about futureproofing your Microsoft Service Manager strategy last year at Cireson’s Innovate 2021 virtual conference, but what about external factors now broadly affecting IT service management (ITSM)? The pandemic has shifted how we support business and deliver technology, and the following trends should be on your radar moving forward. Employees Require Flexible Support in Hybrid /
Community Open Floor: Try Customizing Using These Tools
IT professionals are pretty notorious for making thing possible, but sometimes the technology we use for a specific purpose falls short. In the case of the traditional data warehouse, meant for reporting, you no longer need to cobble together a process or method to make it work for archiving. Cireson’s “archiving and analytics” tool, announced during our recent webinar, will
Cireson Q1 2022 Webinar Recap: Innovation Abounds!
Innovation Abounds! In keeping with the flexibility characteristic of Microsoft System Center Service Manager (SCSM), Cireson is planning a series of products and services that help you do more with the technology you own, while receiving support and supplemental expertise according to your needs. These developments were outlined recently by Cireson Product Manager Adam Dzyacky and Senior Customer Experience Manager
Community Open Floor: Customize User Data 3 Ways in SCSM
Customize User Data 3 Ways in SCSM Are you happy with the way user information is displayed in the portal? When it comes to Microsoft System Center Service Manager (SCSM) and the Cireson portal, you have more control than you think to change it. During the last Community Open Floor meeting, we walked through three different levels of customization you
Revive Ghost Connectors in SCSM Using These 8 Steps
Revive Ghost Connectors in SCSM You’re stuck. Suddenly, connectors across Microsoft System Center Service Manager (SCSM) stop working, even connectors to Active Directory and Configuration Manager. You see errors pop up in the operations event log that look something like this: How to fix it? You don’t have to do anything drastic like a database restore. Turns out, other people
Community Open Floor: What Are Your 2022 Goals and SCSM Project Wish List?
Anything is possible with the tools you already own, and during last week’s Community Open Floor, we saw how many customers are taking this concept to heart. We talked about work we are currently engaged in and projects we plan to pursue this year. Improved User Experience with Home Page Customizations Some projects involved customer home pages. We talked about
How to Develop ITSM Skill Across Your IT Department
Many companies find themselves with a gap between technical skill needed for IT Service Management (ITSM) and the experience level possessed by staff. It’s not surprising, given: The exodus of experienced, senior specialists out of the workforce Intensifying demand for technology, typically complex in nature Pace of operations to accommodate high expectations for delivery and instant gratification Junior specialists who
Using SCSM Business Services to Support Change Management
The most challenging aspect of change management is not necessarily managing the process, it’s understanding what systems and users will be affected by the change. I have a few ideas on how to track this. Gather Information Using SCSM Business Services At a high level, the first thing you want to do in change management is take stock of your
An Easy Way to Start Proactive Email Deflection
One thing I love about my job is that I am constantly challenged by ideas from customers and different types of projects. One such example came from a customer who wanted to deflect tickets originating from user emails more effectively. The Stock MSFT Exchange Connector works very well when you want to create tickets based solely on the subject and
Get Functionality Fast with Cireson Portal Add-Ins
You don’t have to be an expert in the Cireson Portal or Microsoft System Center Service Manager (SCSM) to get specific functionality quickly and inexpensively. One option available to all Cireson customers are Add-Ins, extensions that provide specific no code functionality that sits in between customization and baked-in features. How You Benefit from Using Add-Ins Add-Ins offer a middle ground,
How Left-Brained ITSM Experts Can Upskill for 2022
Change is sweeping the business climate, affecting how most companies source, create and deliver services, and how they engage with stakeholders. But IT Service Management (ITSM), which underpins nearly every aspect of organizations, is under more pressure. How ITSM professionals deliver value depends on the technology they introduce and manage, and also the dynamic of innovation they bring to the
Cireson Q4 2021 Customer Update Webinar: Focus on Customer Experience
We’re coming off of a year of exciting product, service and support developments at Cireson, which is setting the stage for greater focus and cohesion around customer experience in 2022. Here’s a snapshot of the enhancements and plans discussed during our Q4 2021 Customer Experience Update Webinar. New Staff Discipline: Customer Experience Management Cireson’s always been customer-focused, but we’re putting
