Blog & Resources
Customer Satisfaction Measurement Made Simple with the Feedback Survey Add-in
It’s important for organizations to constantly measure their customer experience. Often this is done with a Customer Satisfaction (CSAT) score which allows organizations to monitor their success in meeting customer expectations in a quantified, measurable way. According to CMSWire’’s 2023 “The State of Digital Customer Experience” report, CSAT scores are the number one metric organizations are measuring, followed by customer
Windows Terminal, Oh My Posh and Service Manager Portal
Whether it’s automating various processes in System Center Service Manager (SCSM), documenting how to write PowerShell for SCSM so anyone can do it, scripting resources in Azure, or automating just about anything else one doesn’t want to do. It probably goes without saying, but I have a bit of an affinity for PowerShell. And as the history of these products
Microsoft SQL Server Deployment, Part 4: Tips for Success
This is part four of a four-part series on Microsoft SQL server deployment. Click here to view part one, part two and part three. Now that you’ve successfully deployed SQL server, it’s critical to ensure things continue to run smoothly over time. Here are some best practices to ensure you are setup for success. SQL Server Maintenance It’s a good
Microsoft SQL Server Deployment, Part 3: Post-Deployment Configurations
This is part three of a four-part series on Microsoft SQL server deployment. Click to view part one and part two. Now that you have Microsoft SQL server installed as seen in part two of this series, let’s address some final post-deployment settings. Firewall The Microsoft SQL Server installer does not modify the Windows Firewall, so if you still have
Microsoft SQL Server Deployment, Part 2: Deployment
This is part two of a four-part series on Microsoft SQL server deployment. Click here to view part one. Operating System Deployment Now that we have the prerequisites out of the way, next up is Operating System (OS) deployment and configuring the base system to run SQL Server. OS Drive Modern versions of Windows consume a lot of space on
Cireson Portal for Service Manager (SMP) v12 Has Launched
The Cireson Portal for Service Manager v12 is now available. We’ve got four features rolling out with our Latest release of the Service Manager Portal (SMP) and updates to one of our most fundamental System Center Service Manager (SCSM) Console Apps: Notify Analyst. But first, let’s talk about everything happening in v12 of the Cireson Service Manager Portal. Feature One:
Microsoft SQL Server Deployment, Part 1: Pre-Deployment
At the heart of every application, and this includes your System Center Service Manager (SCSM) deployment, are one or more databases. All information that is generated or consumed is located in said database(s), so having a healthy SQL Server infrastructure is the prerequisite to an IT Service Management (ITSM) deployment that performs well and makes end users, and bosses, happy.
Cireson Portal for Service Manager (SMP) v11.8.1
The baseline release of the Cireson Portal for System Center Service Manager (SCSM) is now out and available for download with the release of v11.8.1. This release introduces a host of fixes reported by our customers and of course brings up a couple features from our Latest Lane. If you’ve been patiently waiting for either Power Automate or Custom Action
System Center Service Manager 2022 Recap
As 2022 has come to a close, it’s time to take a step back and examine all updates that have come from both Microsoft and Cireson alike that will affect your System Center Service Manager in 2023. 2022 Updates from Microsoft On April 1, 2022, Microsoft announced the general availability of System Center 2022. Microsoft’s continued investment in System Center
Improve Workflow Automations with Cloud Activity for SCSM
We’ve got a new cloud activity app available and with it, moving between PowerShell Activity or Webhooks directly within the flow of work has never been easier. Not to mention, triggering PowerShell Activity from Incidents! Service Requests, Change Requests, Release Records and Incidents There are several different camps you could fall into here: Potentially, you fall into every single one
Cireson Portal for Service Manager (SMP) v11.8 with Custom Actions to OData Grids
Looking for even more functionality on Work Item grids? With v11.8 of the Cireson Service Manager Portal (SMP), Quick Actions and extensibility arrive on Custom Grids giving you more flexibility than ever before. Custom Actions to OData Work Item Grids In the Service Manager Portal we’ve supported the ability to generate custom OData Grids so you could render data out
3 Best Practices for SCSM Management Packs
This blog has been updated from its original 2020 version, SCSM Management Pack Naming Best Practice. Management packs are used in Microsoft System Center Service Manager (SCSM), to contain information (anything from configurations, custom objects, classes, workflows, views, forms, reports or knowledge articles), required in various IT Service Management (ITSM) processes. When they are set up properly, management packs help
