In today’s hybrid workforce, it is critical for organizations to have the options to customize their software to meet their needs. According to a 2022 report from Okta, the average number of software applications deployed by an organization is 89, up from 88 reported in 2021. With so many solutions to manage, it is critical to ensure they are meeting

Microsoft Teams is a powerful collaboration platform that has revolutionized the way teams communicate, collaborate and generally work together. With its seamless communication, team collaboration features and ease of accessing internal resources, Teams provides numerous benefits for users. According to ’Statista, the number of Microsoft Teams users grew from 145 M in 2021 to 270 M in 2022. When the

In today’s digital age, IT assets are essential tools for businesses to operate effectively. In 2021 the IT Asset Management (ITAM) market was valued at $1.3B and is projects to reach $3.5B by 2031, according to market research from Allied Market Research. However, when IT assets are returned by users, they may not always be in the same condition as

It’s important for organizations to constantly measure their customer experience. Often this is done with a Customer Satisfaction (CSAT) score which allows organizations to monitor their success in meeting customer expectations in a quantified, measurable way. According to CMSWire’’s 2023 “The State of Digital Customer Experience” report, CSAT scores are the number one metric organizations are measuring, followed by customer

Whether it’s automating various processes in System Center Service Manager (SCSM),  documenting how to write PowerShell for SCSM so anyone can do it, scripting resources in Azure, or automating just about anything else one doesn’t want to do. It probably goes without saying, but I have a bit of an affinity for PowerShell. And as the history of these products

This is part three of a four-part series on Microsoft SQL server deployment. Click to view part one and part two. Now that you have Microsoft SQL server installed as seen in part two of this series, let’s address some final post-deployment settings. Firewall The Microsoft SQL Server installer does not modify the Windows Firewall, so if you still have

The Cireson Portal for Service Manager v12 is now available. We’ve got four features rolling out with our Latest release of the Service Manager Portal (SMP) and updates to one of our most fundamental System Center Service Manager (SCSM) Console Apps: Notify Analyst. But first, let’s talk about everything happening in v12 of the Cireson Service Manager Portal. Feature One:

At the heart of every application, and this includes your System Center Service Manager (SCSM) deployment, are one or more databases. All information that is generated or consumed is located in said database(s), so having a healthy SQL Server infrastructure is the prerequisite to an IT Service Management (ITSM) deployment that performs well and makes end users, and bosses, happy.

The baseline release of the Cireson Portal for System Center Service Manager (SCSM) is now out and available for download with the release of v11.8.1. This release introduces a host of fixes reported by our customers and of course brings up a couple features from our Latest Lane. If you’ve been patiently waiting for either Power Automate or Custom Action

As 2022 has come to a close, it’s time to take a step back and examine all updates that have come from both Microsoft and Cireson alike that will affect your System Center Service Manager in 2023.   2022 Updates from Microsoft  On April 1, 2022, Microsoft announced the general availability of System Center 2022. Microsoft’s continued investment in System Center