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Microsoft Expert Community Session: Enhance Your Coding Skills with GitHub Copilot
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft ...
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IT Service Desk Best Practices: Building a Smarter, More Efficient Support Operation
Learn how to optimize IT service desk performance with proven ITIL-aligned best practices for workflow, reporting, and automation.
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Seamless Support: The Chapel in Green’s Tikit Journey
A Cireson Customer Success Story Company Overview The Chapel in Green is a vibrant non-denominational Christian church located in Uniontown, Ohio. Established as a campus ...
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Build a Microsoft Teams Helpdesk That Works: Why Tikit is the Smart Choice
At a Glance Microsoft Teams is already the communication hub for countless organizations—but with Tikit, it becomes the foundation for a fully integrated Microsoft Teams helpdesk. Built ...
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Webinar Replay: From Alerts to Action: Monitoring with Tikit
We all love monitoring dashboards for spotting trends and seeing the health of your business apps. But if someone has to notice an alert or ...
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Microsoft Expert Community Session: Maximizing Your AI Investment Whilst Keeping Meetings Secure
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft ...
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Top 10 Tips for Creating Effective Dashboards in Tikit
Dashboards are more than just colorful charts—they’re powerful tools for driving smarter decisions and improving IT support. But creating dashboards that are both visually appealing ...
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Introducing Group Chat: Your Ticket. Your Chat. Together at Last.
When issues impact more than one person or department, waiting for updates in a ticket thread can feel… slow. Wouldn’t it be easier to hash ...
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What’s Ahead for AI Service Management? A Guide for IT Leaders
At a Glance AI Service Management (AISM) is reshaping how organizations deliver support—bringing intelligence and context to service interactions. For IT leaders, the next phase ...
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