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What Is IT Service Management (ITSM)?
Modern ITSM is evolving to incorporate automation, self-service, AI, and real-time analytics. Learn how IT Service Management can impact your organization.
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Top 7 Microsoft Teams Benefits: Key Advantages for Companies and Their Employees
Drawing from real adoption patterns and the strengths of Microsoft 365–connected organizations, we explore 7 Microsoft Teams benefits for companies and their employees.
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The Ultimate Guide to a Teams Ticketing System — Why Tikit is the Best Choice for Modern Support
In today’s hybrid workplace, having support tools where your team already collaborates isn’t just convenient — it’s transformative. A Teams ticketing system brings help desk ...
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Compliance Without Complexity: NCDMM Chooses Tikit
A Cireson Customer Success Story Company Overview The National Center for Defense Manufacturing and Machining (NCDMM) is a not-for-profit organization dedicated to advancing manufacturing innovation ...
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Webinar Replay: Tikit’s Top Five Features of 2025
It’s been a big year for Tikit—new capabilities, smarter workflows, and features that make service management easier for everyone. But which updates made the biggest ...
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Why Microsoft Teams Is Becoming the New Helpdesk Interface
And why it’s changing the future of workplace support If you work in IT, HR, Facilities, or any business function that runs on service requests, ...
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Microsoft Expert Community Session: Enhance Your Coding Skills with GitHub Copilot
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft ...
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IT Service Desk Best Practices: Building a Smarter, More Efficient Support Operation
Learn how to optimize IT service desk performance with proven ITIL-aligned best practices for workflow, reporting, and automation.
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Seamless Support: The Chapel in Green’s Tikit Journey
A Cireson Customer Success Story Company Overview The Chapel in Green is a vibrant non-denominational Christian church located in Uniontown, Ohio. Established as a campus ...
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