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7 Service Desk Best Practices to Improve Customer Experience
Customer experience is shaped by how quickly and consistently people get help when something goes wrong—or when they simply need something done. An effective service ...
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Webinar Replay: Delivering Better Support through IT Self-Service
Learn how to design an IT self-service experience employees want to engage with—one that helps people get answers quickly, request help easily, and resolve issues ...
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How Harwoods Group Turned IT Support into a Story Worth Telling
A Cireson Customer Success Story Company Overview Harwoods Group is a family-owned automotive retailer with a long-standing heritage in the UK. With a reputation for exceptional ...
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Teams Helpdesk: Why Microsoft Teams Should Be the Center of Your IT Strategy
Most organizations already own the tools they need to modernize IT. If you’re licensed for Microsoft 365 E3 or E5, you already have access to ...
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Maximize Your Microsoft 365 E3/E5 Investment: Use What You’re Already Paying For
If your organization is licensed for Microsoft 365 E3 or E5, you’re already paying for an incredibly powerful technology stack. But here’s the reality: most ...
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Webinar Replay: 5 Amazing Tikit Integrations to Try Now
Tikit is an AI-powered ticketing system built for Microsoft Teams that’s powerful on its own. But when you connect it with the Microsoft ecosystem? That’s ...
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Evolving with Confidence: Why SIU Carbondale Transitioned from SMP to Tikit
A Cireson Customer Success Story Company Overview Southern Illinois University Carbondale (SIU) Southern Illinois University Carbondale (SIU) is a public research university serving students from ...
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Microsoft Expert Community Session: Unlocking the Power of Sensitivity Labels – A Comprehensive Guide
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft ...
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How to Create a Ticketing Dashboard in Microsoft Teams using Power BI
This is blog is part 1 in a 2 part series designed to help you create dashboards with your ticketing data. You’ll get an assist ...
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