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Webinar Replay: 5 Amazing Tikit Integrations to Try Now
Tikit is an AI-powered ticketing system built for Microsoft Teams that’s powerful on its own. But when you connect it with the Microsoft ecosystem? That’s ...
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Evolving with Confidence: Why SIU Carbondale Transitioned from SMP to Tikit
A Cireson Customer Success Story Company Overview Southern Illinois University Carbondale (SIU) Southern Illinois University Carbondale (SIU) is a public research university serving students from ...
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Microsoft Expert Community Session: Unlocking the Power of Sensitivity Labels – A Comprehensive Guide
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft ...
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Building ITSM Dashboards That Scale Over Time (Not Just at Launch)
Power BI dashboards often start strong—then slowly lose relevance as reporting needs evolve. A service desk grows, stakeholders ask new questions, and dashboards that once felt ...
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7 Service Desk Best Practices to Improve Customer Experience
* blog updated 7.22.21. Why is developing an effective service desk so important? The service desk is the single point of contact that reflects on ...
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How to Craft a Strong AI Strategy for IT Service Management (ITSM)
Artificial intelligence is everywhere—but in IT service management, most AI initiatives don’t deliver what teams expect. “According to reporting on MIT’s State of AI in ...
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Webinar Replay: Sneak Peek at the New Tikit ITSM Pro Plan
We’re launching a new Tikit plan—and it’s designed to power Tikit beyond traditional IT service management. In this webinar we introduce Microsoft 365 ITSM Pro, ...
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How to Avoid Common AI Pitfalls in an AI Ticketing System
Artificial intelligence is quickly becoming a practical part of modern IT support—from auto-suggested knowledge articles to smarter intake and faster resolution. As more organizations evaluate ...
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Partnering for Success: How A2 Global Built a Custom Solution with Tikit
A Cireson Customer Success Story Company Overview A2 Global Electronics + Solutions is a leading distributor of electronic components and supply chain services with more ...
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