Whether you’ve considered user experience a priority for your service desk in the past or not, you absolutely must consider it a priority in the post-Covid world we’re currently living in. Why? Because IT Support Experience has quickly transitioned to include Remote Work Experience. HappySignals, a company focused on helping businesses to improve their internal services by focusing on employee

Managing admin rights for support staff has always been a challenge but the goal remains unchanged:   “Give staff enough access to get their job done and operate effectively without increasing unwanted risk or complexity.”    The Differences Between On-Premise and Remote Admin Rights  Supporting a remote workforce does require different best practices than an on-premise workforce. But, if an organization has the correct level of connectivity

In the v10 release we will be bringing all the features from the 9.4+ latest releases into the baseline release along with many customer fixes. Highlights of new features that will be available in the v10 Baseline release. The biggest feature that will now be available in the baseline release, is Global Search.  While we are going to officially keep

For many organizations the move to remote support for all, or most analysts, is a new way of working – going from a centralized service desk to working from their homes. Most organisations have had to make this move to some degree or another, but as the dust of the initial rush starts to settle, we are left wondering, “is

Why ITSM Matters During this unprecedented time of disruption in IT support teams across all industries world-wide, we are all struggling to make sense of how we are now working and how to best support our end users not only to transition to their own home offices, but also to continue to be productive in their work. Many support organizations are moving to digital

Struggling to pick an IT Service Management tool? You’re not alone. Did you know that by using Microsoft System Center Service Manager with Cireson, you can have an out of box Enterprise solution? With minimal customization and simple processes, you can save time on implementation and operating costs since Microsoft SCSM is offered at little to no cost with organizations running

Tracking Remote Assets The corporate world has been talking about the benefits of “Working from Home” or “Remote Workers” for many years now. Despite the benefits, complacency seemed to outweigh the potential benefits, making this cultural shift more of a luxury. That all changed with Covid-19. Regardless of industry, all companies were now forced to abruptly consider remote work as

IT Service Management (ITSM) and IT Asset Management (ITAM) are two different disciplines that can exist completely separately from each other or in a symbiotic relationship. When these processes happen in silos, you can miss significant benefits. For example, the ability to track the different actions that occur to an asset during its entire lifecycle and the opportunity to automate

With the launch of our Asset Management course last week, Cireson Learning is now offering the most comprehensive free SCSM training materials available! Check out our Cireson Learning course catalog here! Over the years, one of the things we’ve been asked about most here at Cireson is how a company using SCSM can ensure they maintain valuable SCSM expertise. In

3 Tips for Implementing Hardware Asset Management As business shifts all or part of the global workforce to working from home, we are all faced with new challenges. Employees are adapting to new working conditions and IT is addressing struggles on a grander scale in shorter timeframes. One of the biggest IT challenges right now is the tracking of hardware

Budgets have been steadily decreasing in IT for years. This has forced a single service desk analyst to complete a level of work that multiple headcount would have been asked to do in the past. What’s more, service desk teams are adapting to working almost exclusively from home and are being asked to support an increasing number of remote workers

[Article Updated on 4/15/20] If you haven’t heard, on October 13th, 2020, Microsoft is ending support for Basic Authentication in Office 365. This is done as part of a shift to the more-secure OAuth 2.0 authentication method and will help reduce the chances that credentials can end up in the wrong hands. More information can be found in Microsoft’s post