Author: Team Cireson
How to Avoid Common AI Pitfalls in an AI Ticketing System
Artificial intelligence is quickly becoming a practical part of modern IT support—from auto-suggested knowledge articles to smarter intake and faster resolution. As more organizations evaluate ...
Read More
Partnering for Success: How A2 Global Built a Custom Solution with Tikit
A Cireson Customer Success Story Company Overview A2 Global Electronics + Solutions is a leading distributor of electronic components and supply chain services with more ...
Read More
What Is IT Service Management (ITSM)?
Modern ITSM is evolving to incorporate automation, self-service, AI, and real-time analytics. Learn how IT Service Management can impact your organization.
Read More
Top 7 Microsoft Teams Benefits: Key Advantages for Companies and Their Employees
Drawing from real adoption patterns and the strengths of Microsoft 365–connected organizations, we explore 7 Microsoft Teams benefits for companies and their employees.
Read More
The Ultimate Guide to a Teams Ticketing System — Why Tikit is the Best Choice for Modern Support
In today’s hybrid workplace, having support tools where your team already collaborates isn’t just convenient — it’s transformative. A Teams ticketing system brings help desk ...
Read More
Compliance Without Complexity: NCDMM Chooses Tikit
A Cireson Customer Success Story Company Overview The National Center for Defense Manufacturing and Machining (NCDMM) is a not-for-profit organization dedicated to advancing manufacturing innovation ...
Read More
Webinar Replay: Tikit’s Top Five Features of 2025
It’s been a big year for Tikit—new capabilities, smarter workflows, and features that make service management easier for everyone. But which updates made the biggest ...
Read More
Why Microsoft Teams Is Becoming the New Helpdesk Interface
And why it’s changing the future of workplace support If you work in IT, HR, Facilities, or any business function that runs on service requests, ...
Read More
Microsoft Expert Community Session: Enhance Your Coding Skills with GitHub Copilot
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft ...
Read More
IT Service Desk Best Practices: Building a Smarter, More Efficient Support Operation
Learn how to optimize IT service desk performance with proven ITIL-aligned best practices for workflow, reporting, and automation.
Read More
