Author: Team Cireson
Top 5 Benefits of an AI Ticketing System
The shift toward automation in IT and customer support isn’t just a trend—it’s a measurable advantage. For organizations balancing rising expectations with limited resources, an ...
Read More
Webinar Replay: Supercharge Your Service Desk
Discover how to use AI in Microsoft Service Manager to reduce tickets, improve self-service, and accelerate resolution times—right from your Cireson Service Manager Portal (SMP). ...
Read More
AI ITSM Checklist: Does Your Current Tool Do This?
Artificial intelligence is rapidly transforming IT service management (ITSM). From improving resolution times to automating repetitive tasks, AI can reshape how your service desk delivers ...
Read More
5 Signs Your Organization Needs a Multi-Department Help Desk
Think help desks are just for IT? Think again. As the modern workplace grows more digital and collaborative, every department—not just tech support—plays a role ...
Read More
Who Is IT Monkey?
Meet the Fuzzy Force Behind the Culture at Cireson World Traveler. Code Whisperer. Banana Muffin Enthusiast. Name: IT MonkeyJob Title: Director of Culture at Cireson ...
Read More
How to Use Tikit as a Helpdesk Solution for Human Resources
Turn Microsoft Teams into an effective help desk solution for your HR department.
Read More
What Is a Multi-Department Ticketing System?
In today’s fast-paced workplace, it’s not just the IT department that fields support requests. HR needs to manage leave and onboarding, Marketing handles asset requests ...
Read More
Webinar Replay: Breaking Down Silos
Learn how to use Tikit to unify HR, IT, Facilities, Marketing, DevOps, and more—all in one service desk platform. Is your organization still juggling support ...
Read More
Introducing Visual Service Catalog
Visual Service Catalog is now available in Tikit to provide users a convenient menu display for service offerings. Advancements to archiving and scrolling also included ...
Read More
DevOps Ticketing System Built for Microsoft Teams with Tikit
Looking for a DevOps ticketing system that works inside your Microsoft 365 environment? See how Tikit simplifies DevOps support.
Read More
