Author: Team Cireson
How to Build a Facility Management Help Desk That Actually Delivers on SLAs
Whether you’re upgrading from spreadsheets or replacing a clunky legacy system, a well-structured facility management help desk helps turn disorganized requests into structured, trackable workflows.
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Webinar Replay: Introducing Tikit Service Catalog
Explore the new Tikit Service Catalog, a portal experience for requesting help in Tikit—no chat required. Designed for organizations that want to offer a way ...
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Top 5 Ways to Maximize Your AI Ticketing System
Optimizing your AI ticketing system requires a thoughtful, iterative approach. From smarter integrations to active feedback loops, every decision compounds the value of your investment.
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The Best Marketing Ticketing System for Microsoft Teams Users
If your marketing team works in Microsoft Teams, a ticketing system for Microsoft Teams will dramatically reduce chaos, streamline internal requests, and increase campaign visibility. ...
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The New Site for Tikit API Documentation
Exploring, integrating, and developing with Tikit is now even easier with the introduction of the new Tikit API site available at https://tikitapi.cireson.com/ Before now, there were ...
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Top 5 Benefits of an AI Ticketing System
The shift toward automation in IT and customer support isn’t just a trend—it’s a measurable advantage. For organizations balancing rising expectations with limited resources, an ...
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Webinar Replay: Supercharge Your Service Desk
Discover how to use AI in Microsoft Service Manager to reduce tickets, improve self-service, and accelerate resolution times—right from your Cireson Service Manager Portal (SMP). ...
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AI ITSM Checklist: Does Your Current Tool Do This?
Artificial intelligence is rapidly transforming IT service management (ITSM). From improving resolution times to automating repetitive tasks, AI can reshape how your service desk delivers ...
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5 Signs Your Organization Needs a Multi-Department Help Desk
Think help desks are just for IT? Think again. As the modern workplace grows more digital and collaborative, every department—not just tech support—plays a role ...
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Who Is IT Monkey?
Meet the Fuzzy Force Behind the Culture at Cireson World Traveler. Code Whisperer. Banana Muffin Enthusiast. Name: IT MonkeyJob Title: Director of Culture at Cireson ...
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