Author: Patrick Chambers

How to Navigate Reporting Roadblocks by Extending Cireson Analytics

The Service Manager Data Warehouse is a powerful tool but can be complex to work with and comes with a big footprint. We’ve worked with ...
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Using Azure Tools to Remotely Access SCSM – Remote Access Blog Series – Part 2

In today’s post, we will be discussing how to set up remote access to an on-premises SCSM and Cireson instance, using Azure tools. The goal ...
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Defining the Hybrid Environment – Remote Access Blog Series – Part 1

The way we connect to our work environments has been drastically changed as more companies go remote. Recently at Cireson, we’ve had multiple clients engage ...
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Microsoft SCSM + Cireson is a Cost-Optimized Out of the Box Enterprise Solution

Struggling to pick an IT Service Management tool? You’re not alone. Did you know that by using Microsoft System Center Service Manager with Cireson, you can ...
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SCSM Service Requests, 3 Success Factors

As a consultant with Cireson, I am often engaged with customers regarding SCSM Service Requests. The first things we discuss during these engagements are the most important factors to be successful. In this ...
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