In the world of IT Service Management (ITSM), the ability to retrieve and analyze past incident and service request data can dramatically enhance service delivery,

Last month, I had the opportunity to attend Experts Live Europe 2023, a community-driven IT conference focused on Microsoft cloud, datacentre, security and modern workplace

In today’s hybrid workforce, it is critical for organizations to have the options to customize their software to meet their needs. According to a 2022

In today’s digital age, IT assets are essential tools for businesses to operate effectively. In 2021 the IT Asset Management (ITAM) market was valued at

It’s important for organizations to constantly measure their customer experience. Often this is done with a Customer Satisfaction (CSAT) score which allows organizations to monitor