Author: Adam Dzyacky
Improve Workflow Automations with Cloud Activity for SCSM
We’ve got a new cloud activity app available and with it, moving between PowerShell Activity or Webhooks directly within the flow of work has never ...
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Cireson Portal for Service Manager (SMP) v11.8 with Custom Actions to OData Grids
Looking for even more functionality on Work Item grids? With v11.8 of the Cireson Service Manager Portal (SMP), Quick Actions and extensibility arrive on Custom ...
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Create Service Desk Workflows with Tikit’s New Power Automate Connector
How can you simplify processes? It takes some thought. And automating manual tasks might not be top of mind when you are caught up in ...
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How to Work with Relationships in PowerShell
Following setup in parts 1-5 of this PowerShell series, Cireson Product Manager Adam Dzyacky ties everything together in this blog, with an emphasis on relationships ...
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New Cireson Console App: Simplify Notifications with Notification Activity
During our recent Quarterly Webinar, we previewed a series of new Cireson portal features. Now the “notification activity” console app is available, making it easier ...
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Hey Tech Support: Use AI Deflection to Do More, With Time to Chat
AI deflection can save tech support a lot of time—and help IT deliver greater value. Here's why you need it, and why you should try ...
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Create Custom Dashboards with Help Desk Data. Here’s How.
This is blog is part 2 in a 2-part series designed to help you create dashboards using your ticketing data. In Previously, we covered: And at this point, we’re free to drag ...
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This Simple Microsoft Teams Trick Will Make You Infinitely More Productive
Blame the pandemic, the permanent shift to a remote workplace or simply the addition of much-needed features. Whatever it may be, the one thing that ...
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Integrating Non-Microsoft Technologies with Service Manager
The flexibility of Microsoft System Center Service Manager (SCSM) stems from its ability to help you turn any organizational process into a standard, templated workflow. When you really think about it, pretty much ...
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Project Management in Microsoft Teams: How to Delegate Like a Boss
Create a Project Management ownership recipe with Microsoft Teams, Planner Tasks & Power Automate Have you ever pinged someone in Teams with a quick request, only to find that it’s been forgotten about? Or worse, ...
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