Author: Adam Dzyacky
NEW in Tikit! Lifecycle Enhancements – Approvals, Tasks, and Transitions
As of this morning, users can now take advantage of all new Tikit functionality arriving for Lifecycles, Approvals, Tasks, and Transitions. All alongside even more ...
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Tikit goes further with @Mentions, Agent specific processes, Email Attachment Filtering, KB Template Links, and Improved Agent Chat experiences
Increased collaboration As an aligned Service Management tool, Tikit continues to expand into Microsoft’s collaboration platform by introducing one of the highest requested roadmap features ...
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Tikit KB Improvements and OpenAI
Tikit Virtual Agent continues to grow with new functionality for everyone’s Knowledge Base. Whether you need to create Agent only specific articles, place articles in ...
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Tikit Virtual Agent Provides Greater Customization with Help Card
When first introduced, Tikit Virtual Agent either helped your fellow employees create tickets or deflect tickets with answers to common questions using artificial intelligence that ...
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Tikit Virtual Agent Expands Capabilities with Multiple KB Responses
Those leveraging Tikit’s artificial intelligence (AI) know that the first step to self-service, apart from building Knowledge Articles or Custom Forms, is getting the Tikit Virtual ...
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Tikit’s New Notification Center Gives Users More Control Over Teams Messages
When working in Microsoft Teams, it is paramount to be able to manage notifications across all projects, requests and tasks that you’re involved in. The ...
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Power BI and Excel Updates: More Datapoints to Tasks, Approvals and Requesters
A key component to a successful IT Service Management (ITSM) solution is being able to measure and demonstrate success through actionable data reporting. For Tikit, ...
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Tikit’s Power Automate Connector Gets an Upgrade
Now live, updates to Tikit’s Power Automate Connector which enables customers to automatically receive even more flexibility to controlling Tickets, their respective Lifecycles and automating ...
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Tikit’s New File Attachment Enhancements Improve the User Experience
When it comes to seeking quick and efficient resolution to service issues and requests, being able to provide attachments easily is critical to success. While ...
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Cireson Portal for Service Manager v12.1 Has Launched
The Cireson Portal for Service Manager v12.1 is now available. With this latest release of the Service Manager Portal (SMP) for System Center Service Manager ...
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