Notify Analyst – Community
Every Service Manager implementation requires at the very least fast and instant communication between end users and analysts. That’s why with Notify Analyst Community edition you can keep both parties in the loop of what’s going on whether it be their Incidents or Service Requests in a simple to use interface that fits right alongside Service Manager administration settings you’re already familiar with.
With the introduction of Notify Analyst to your SCSM implementation, you no longer have to manage specific XML for each work item class. Which translates to less administrative overhead and more efficient response times to Incident and Service Request assignments, resulting in better service to the business. Additionally, service is improved with instant insight into the status of a Work Item for the End User as it is updated. The Analyst receives real-time access into End User notes, keeping the lines of communication open and automatic between Analyst and End User alike.
With Notify Analyst Community edition, anyone can quickly configure email notifications in System Center Service Manager (SCSM) using its intuitive interface for automatic email notifications to an Analyst, or their associated support groups for Incident and Service Request by selecting dropdowns and check boxes. Action Log/Comment email notifications for Affected User & Analyst included completely free in this Community app.
How Our App Helps Your Entire Team:
- SCSM Admins: Admins don’t need to configure and maintain separate Incident and Service Request Notification subscriptions for every Support Group.
- SCSM Analysts: Analysts will be notified via email when an Incident or Service Request is assigned either directly to them or to a Support Group of which they are a member. This relieves the need to constantly monitor the SCSM Console for new Work Items.
- End User: The affected End User can receive updates to their request without having to check the Portal (if available).
Features
- Set assignment and re-assignment emails between analysts
- Multilingual support
- Automatic communication between Analysts and End Users
- Increase visibility across the organization
- Provide End Users immediate email visibility as a Work Item is updated
- Allow Analysts to be aware of End User notes
Customer Reviews
Solution Inspiration
Service Manager allows for you to create e-mail notifications to analysts upon assignment and re-assignment for all work items. However, in order to create these notifications you must modify XML, perform SQL lookups to find notify template IDs, and import MPs. Effectively have a PhD in technology. Who wants to do that? The Notify Analyst app solves this challenge!
Support Options
Formal Cireson Support (phone, email, and web) is not included with the free Notify Analyst Community app. Take advantage of the Cireson Community to connect with other customers and Cireson experts for technical assistance. If you’d like to purchase a Support Package, please contact us today for the pricing options.
Free Download: The Cireson Notify Analyst – Community App
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