Plug and Play To Your Tech Stack
Tikit is purpose-built for the Microsoft and AI ecosystem, engineered to seamlessly integrate with Microsoft technologies. By unlocking the full potential of these integrations, you don’t just maximize your existing tools and investments, you elevate your entire service management experience to a new standard of efficiency and intelligence. And through the Power Automate connection, you can also integrate with non-Microsoft technologies like Asana, Airtable, DocuSign, and more! Have a question about integrating with another third-party app? Reach out to our team and we’ll explore the world of possibilities!
Power Automate
Simplify service management with powerful automations and workflows. Empower your agents to focus bandwidth and resources on top priorities while accelerating ticket handling, reducing manual tasks, and creating a smarter, more efficient experience for end users from request to resolution. The Power Automate integration also allows for Tikit to connect with third-party tools like Asana, Airtable, DocuSign, and more.
Intune Device Management
Easily manage devices across your organization, regardless of location, with integration to Microsoft Intune. Get real-time data and insights to help resolve device requests and incidents faster, improve compliance, and support more efficient, proactive IT service delivery.
Entra
As a native Teams application, Tikit seamlessly integrates with Microsoft Entra to provide a zero configuration, single sign-on experience – no need to manage separate Tikit and Entra accounts. Connect to M365 mailboxes for ticket creation and InTune for Device Management.
Power BI Advanced Reporting
Boost reporting and drive action with enhanced intelligence and live data with a seamless PowerBI integration. Easily create full dashboards with custom reports tailored to your organization’s KPIs, enabling data-driven decisions, improved service performance, and strategic IT planning in real time.
Azure OpenAI
Reduce ticket volume for agents and offer immediate solutions for users with AI-powered ticket deflection! Built with security in mind, Tikit can deflect common questions and requests with prepared articles or provide generative responses based on your documentation.
Teams
Natively built from the ground up to live in Teams, Tikit delivers a truly seamless, Teams-first experience that transforms how agents and users across your organization work. By keeping support within the familiar Teams interface, Tikit simplifies every step—from ticket creation to resolution—enabling faster responses, better collaboration, and intuitive self-service without ever leaving the flow of conversation.
Azure Logic Apps
Bring visibility to all members of the IT department by centralizing Azure Monitor, Defender, and other Microsoft alerts in Tikit through automated ticket creation, analysis, and resolution powered by Azure Logic Apps – ensuring faster response times, improved accountability, and a more unified approach to incident management.
Power Apps
Are you a Citizen Developer looking to bring Tikit into experiences you’ve already built in-house? With expansive APIs you can deliver wholly custom Power Apps to your users integrated with Tikit.
Azure DevOps
Remove silos by joining the worlds of DevOps and ITSM for your organization through seamless synchronization between end-user tickets and Azure DevOps Work Items—enabling unified workflows, enhanced cross-team collaboration, and faster resolution of issues from development to support.
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