Cireson IT Service Management Awards
Celebrating the 2026 Cireson ITSM Award Winners
Meet the 2026 Award Winners
The 2026 Cireson ITSM Awards recognize customers who are using Cireson solutions to improve service delivery, streamline operations, and create measurable value across their organizations. Congratulations to this year’s winners.
BEST CUSTOM REPORTING
Will Raybourn
Goodwill Industries of San Antonio
BEST AUTOMATION OR INTEGRATION
Hafeez Memon
IOTAP
BEST AUTOMATION OR INTEGRATION
Marco Mattioli
Goodwill Industries of Southwest Florida
Awards Program Overview
The Cireson IT Service Management (ITSM) Awards is a program designed to recognize organizational achievements in the ITSM space using Cireson’s Service Manager Portal or Tikit. We have created these awards to:
Showcase Success
Celebrate and share your team's success story.
Recognition
Gain recognition for your use of our ITSM solutions and share your achievements with the community.
Inspire
Encourage others by demonstrating your expertise.
Networking
Engage with the Cireson community and connect with industry experts.
Join us in recognizing the outstanding contributions of Service Manager Portal and Tikit teams and celebrate their success with the Cireson IT Service Management Awards.
Award Categories
Best Automation or Integration
Has your organization automated processes or integrated disparate systems for improved efficiency? For this category, we want to learn about automations implemented or integrations made to improve your IT service management delivery. Runbooks that span Orchestrator and Azure Automation, Flows from Power Automate or Azure Logic Apps, or scripting with PowerShell. Detail how and what you created it, how it works, and why it matters. Tell us what problem you were looking to solve and how you built the solution. Provide specifics about what technology you used as well as measurable KPIs that demonstrate success (ie time and resources saved). What has your solution enabled your organization to accomplish?
Best Custom Reporting
This award recognizes those who have demonstrated exceptional creativity in using Service Manager Portal dashboards, Excel or Power BI to create custom reports that meet the specific needs of their organization, whether it's to track key performance indicators (KPIs), monitor incident resolution rates, or analyze service level agreement (SLA) compliance. Tell us about the custom reporting you've implemented and demonstrate how your reporting metrics help in your IT Service Management delivery.
Best Custom Branding
The "Best Custom Branding" award recognizes organizations that have successfully tailored their brand identity and visual elements to perfectly align with their IT Service Management (ITSM) solution. Whether it's Tikit Virtual Agent or your Service Manager Portal. This award celebrates nominees who have demonstrated exceptional creativity and attention to detail in integrating the solution's branding, including logos, color schemes, typography, and messaging, into their overall organizational aesthetic. Tell us why you've done and why you think it should win. Points for clever!
Best Multi-Department Experience
Tell us about your exceptional collaboration and communication with teams outside of IT. For example, HR, facilities, marketing, or finance, that deliver tailored solutions that meet the unique needs of each department and the wider organization. By showcasing exemplary examples of ITSM in action beyond the IT department, this award aims to promote a culture of shared service management and cross-functional knowledge sharing, ultimately driving business value and efficiency across the organization. The winner will be recognized for their innovative approach to integrating ITSM into the broader organizational strategy.
Best ITSM Process
Tell us about your organization’s standout approach to IT Service Management. This award celebrates exceptional implementation of ITSM processes that drive efficiency, improve service delivery, and align with organizational goals. Share the challenges you aimed to address, the solutions you implemented, and the measurable outcomes achieved. By highlighting impactful ITSM practices, this award recognizes innovation, strategic execution, and the ability to streamline operations through thoughtful process design. The winner will be honored for demonstrating how ITSM can be a powerful enabler of organizational success.
2026 Award Nominations Are Closed
Thank you to everyone who participated in the 2026 Cireson ITSM Awards. This year’s winners are recognized above. Information about the next nomination cycle will be shared here when available.
What Award Winners Receive
- An official Cireson ITSM Award certificate and digital winner badge.
- Recognition through Cireson’s website, social media channels, and customer communications.
- The opportunity to provide a quote or participate in a Cireson customer story or winner spotlight.
For questions about the Cireson ITSM Awards, please contact the Cireson team at marketing@cireson.com.
