The World's Best
Microsoft Service Desk
We build industry-leading IT Service Management products that natively integrate into Microsoft Teams and Microsoft Service Manager.
Microsoft Premier Partner since 2011
People trust our products
On Microsoft Teams Appstore
Cireson + Microsoft + AI = Service Desk Magic
Since our early days, we have been pioneering service desks with Microsoft technology, designing human-centered solutions that drive innovation.
We develop powerful yet easy-to-use IT Service Management (ITSM) products from the ground up, delivering seamless, AI-enhanced support experiences that scale with your team.
Meet Our Products
Conversational AI-Powered Service Desk Made for Microsoft Teams
Tikit transforms Microsoft 365 with:
- Incident creation from Teams chat.
- Multi-department support that brings your organization together.
- AI-Powered virtual agent provides streamlined and immediate support.
Unlock the Full Power of Microsoft System Center Service Manager
Service Manager Portal (SMP) transforms Microsoft SCSM with:
- A modern, intuitive web portal.
- Powerful Service and Asset Management apps that redefine what's possible.
- Enhance the out-of-the-box experience for both Analysts and Administrators.
Put Cireson Service Desk to work for IT Accounting DevOps Facilities HR Marketing
Built for Microsoft. Ready for Anything.
Streamline workflows and improve productivity across the Microsoft Cloud with Cireson. Our solutions connect effortlessly with the tools you rely on daily—Azure DevOps, OpenAI, Entra, Intune, Power Automate, Power BI, System Center, and Teams—unlocking the full potential of your Microsoft investments.
With powerful integration possibilities, what will you create?
What Our Customers Are Saying
An Absolute Lifesaver
Top-Notch Support
I've Loved it!
Configuration is Easy
Refreshing to Work With
The Best Vendor
Demo
Let us walk you through a live demo and answer any questions you might have.
Free Setup
We’ll configure everything you need to start using Tikit right away.
Free 14 Day Trial
Want to get started on your own? Install Tikit and try it out for 14 days, free.
The Cireson Difference
100% Microsoft Focused
Every decision we make is with Microsoft technology in mind.
Ease of Use
Our solutions are intuitive and user-friendly.
Exceptional Support & Community
Dedicated customer service and an engaged user community.
Customer-Centric Approach
We listen and turn feedback into actionable improvements.
Doing the right thing
We prioritize doing the right thing all the time for our customers and partners.
Proven Industry Experience
IT Service Management is in our DNA.
The Latest at Cireson
Adaptive Card Designer Enhancements
Exciting enhancements to the Adaptive Card Designer are now available for Tikit users. Tikit not only builds on Teams, but it also builds on Microsoft’s Adaptive Card Designer framework to…
Vantage Bank Customer Success Story
Want to be our next customer success story? We’re always looking to highlight our customers! If you want to share the story of your company’s journey with Tikit, just provide…
Introducing Resolution Note
Customers can now take advantage of an exciting new feature within Tikit: Resolution Note! It offers a new way to distinctly mark how tickets are resolved and close the loop…
Yzer Customer Success Story
Want to be our next customer success story? We’re always looking to highlight our customers! If you want to share the story of your company’s journey with Tikit, just provide…
