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Microsoft
Service Management
Experts

We build industry-leading ITSM products for System Center and Microsoft 365.

On-Premise
Cloud

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On-Premise
Cloud

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Choose the Delivery Model
That's Right for Your Business

With Cireson, you can choose to centralize your business processes on-premise with our Microsoft System Center Service Manager (SCSM) products, or in the cloud with our SaaS Microsoft 365 Service Desk, Tikit.

On-Premise

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Cireson’s Service Manager Portal is an on-premise product that puts System Center Service Manager into a web UI for agents and employees while improving SCSM performance.

Service Management
Asset Management
System Center

Cloud

Agent Portal

Tikit is a SaaS service desk product that uses your Microsoft 365 authentication to seamlessly integrate your service desk with users and data across the Microsoft cloud.

Service Management
Teams
Intune
Power Automate
Cireson M365 System Center Loop

What is Microsoft Service Management?

Service Management practices and processes deployed using Microsoft technology. The power is in the seamless access to users, devices and data across the most trusted, secure and modern technology platforms.

What Our Client's Say

"For AECC, the Cireson Platform was instrumental in providing the IT team with the right tools to do their job easily and quickly, using automated features that not only speed up the resolution process, but also eliminate a significant number of human errors."
Philip Huff
Philip HuffAECC
"By using a better interface to respond to service requests, we can process requests more quickly, we can use our time better, and enable each member of our team to be more productive. With Cireson, it’s simply easier for us to complete our work."
Jason Martin
Jason MartinJamaica National
"We deployed all of Cireson’s solutions ourselves, it was very easy, and required very little training for our users."
Austin WongCarter
Austin WongCarterASU
"The customization and automation capabilities within the Cireson Self-Service and Analyst Portal have given us the ability to streamline our operations, provide better service, and reduce common help desk tickets."
Barry Crook
Barry CrookMarston's PLC
"It’s one of the easiest systems I’ve ever worked with."
Victoria Vorting
Victoria VortingCopenhagen Business School
"The Cireson solutions running on top of Service Manager were instrumental in creating an effective, flexible, and user friendly Service Desk solution for EACS."
John Bell
John BellEACS
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