The World's Best
Microsoft Service Desk
We build industry-leading IT Service Management products that natively integrate into Microsoft Teams and Microsoft Service Manager.
Microsoft Premier Partner since 2011
People trust our products
On Microsoft Teams Appstore
Since our early days, we have been pioneering service desks with Microsoft technology, designing people-first solutions that drive innovation.
We develop powerful yet easy-to-use IT Service Management (ITSM) products from the ground up, delivering seamless, AI-enhanced support experiences that scale with your team.
Meet Our Products
Since our early days, we have been pioneering service desks with Microsoft technology, designing human-centered solutions that drive innovation.
We develop powerful yet easy-to-use IT Service Management (ITSM) products from the ground up, delivering seamless, AI-enhanced support experiences that scale with your team.
Meet Our Products
Reimagine Your IT
Service Desk with AI
in Microsoft Teams
Tikit transforms Microsoft 365 with:
- Ticket creation from Teams chat.
- AI-Driven Service Catalog built with Tikit AI on Azure using OpenAI.
- Native Microsoft integrations that simplify workflows across your service desk.
Unlock the Full Power of Microsoft System Center Service Manager
Service Manager Portal (SMP) transforms Microsoft SCSM with:
- A modern, intuitive web portal.
- Powerful Service and Asset Management apps that redefine what's possible.
- Enhance the out-of-the-box experience for both Analysts and Administrators.
Built for Microsoft. Ready for Anything.
Streamline workflows and improve productivity across the Microsoft ecosystem with Cireson. Our solutions integrate natively with the tools your team relies on every day, such as Azure DevOps, OpenAI, Entra, Intune, Power Automate, Power BI, System Center, and Teams, helping you maximize your Microsoft investments.
With powerful integration possibilities, what will you create?
What Our Customers Are Saying
Demo
Let us walk you through a live demo and answer any questions you might have.
Free Setup
We’ll configure everything you need to start using Tikit right away.
Free 14 Day Trial
Want to get started on your own? Install Tikit and try it out for 14 days, free.
100% Microsoft Focused
Every decision we make is with Microsoft technology in mind.
Ease of Use
Our solutions are intuitive and user-friendly.
Exceptional Support & Community
Dedicated customer service and an engaged user community.
Customer-Centric Approach
We listen and turn feedback into actionable improvements.
Doing the right thing
We prioritize doing the right thing all the time for our customers and partners.
Proven Industry Experience
IT Service Management is in our DNA.
The Latest at Cireson
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If your organization uses Microsoft Teams every day, you’re not alone. It’s become the central hub for communication, collaboration, and—more and more—work itself. But here’s the thing: most users are…
7 Service Desk Best Practices to Improve Customer Experience
Customer experience is shaped by how quickly and consistently people get help when something goes wrong—or when they simply need something done. An effective service desk removes friction from those…
Webinar Replay: Delivering Better Support through IT Self-Service
Learn how to design an IT self-service experience employees want to engage with—one that helps people get answers quickly, request help easily, and resolve issues faster without adding friction to…
