One Help Desk for
Every Department
Unify HR, Marketing, Facilities, DevOps, Accounting, and more with a single, scalable AI-powered service desk built for Microsoft Teams.
What Is a Multi-Department Ticketing System?
- Key Features:
- Unified request portal for all departments
- Tailored forms and workflows per department
- Microsoft aligned with support for SSO for Entra, Power Apps, InTune, and more
- Familiar Microsoft Teams experience
Benefits of a Multi-Department Help Desk System
Eliminate Redundant Tools
No more juggling multiple products. Tikit supports every team out of the box, helping you reduce overhead and training time.
Improve Collaboration
Break down silos and allow departments to work together seamlessly—whether onboarding a new hire or planning a company event.
Speed Up Request Resolution
Automate routing, approvals, and updates to get requests in the right hands faster—reducing delays and boosting satisfaction.
Empower Employees to Self-Serve
With Tikit's AI-powered Virtual Agent and knowledge base, employees can find answers, submit requests, and track progress without waiting.
Scale with Confidence
Tikit is built for growth. Easily add new departments, adjust workflows, and stay in control with flexible configuration options.
Human Resources
Transform Service Delivery with Automation and AI
Facilities Management
Elevate Safety, Scheduling, and Efficiency
Azure DevOps
Bridge Ticketing and Development Workflows
Marketing
Bring Order to Creative Chaos
Accounting
Make Financial Processes More Agile
Why Tikit?
Built for Teams. Ready for Anything.
- Microsoft 365-native integration
- No extra cost for additional departments
- Security certifications including SOC2, HIPAA, GDPR
- Role-based permissions and data controls
- Built-in Power Automate support for unlimited integrations
See Tikit in Action
Frequently Asked Questions
Do all team members need to be agents?
No. A team can have a mix of licensed agents and regular users. Only those working tickets need agent licenses. You can also limit ticketing to only specific channels within a team.
Are there resources for using OpenAI with Azure?
Yes. Cireson has a full KB article and recorded videos that walk through:
- Setting up OpenAI on your Azure tenant
- Uploading documentation
- Deploying with one-click via the “Deploy to Azure” button
- Automating doc sync from SharePoint or OneDrive
Note: New, faster setup steps were added to the documentation recently
Can different teams use different Power Automate flows to create Entra (Azure AD) users via Power Automate?
Yes. A KB article and step-by-step video cover:
- How to trigger from a Tikit Power Automate Task
- How to parse data from forms
- How to automate user creation in Entra (Azure AD)
- And how to extend this pattern to any system with a Power Automate connector
Can Tikit integrate with other tools like Asana or Azure DevOps?
Yes. Thanks to Power Automate and Logic Apps:
- You can connect to third-party tools (like Asana, Trello, Salesforce, DevOps).
- Great for bridging IT and non-IT systems in multi-department workflows.
- You can also use Azure Logic Apps if you prefer to centralize your automation within the Azure Portal.
