One Helpdesk for
Every Department
Unify HR, Marketing, Facilities, DevOps, Accounting, and more with a single, scalable AI-powered service desk built for Microsoft Teams.
What Is a Multi-Department Ticketing System?
A multi-department ticketing system enables different teams across your organization to manage requests, resolve issues, and deliver support within one centralized service desk. With Tikit, every department, from HR to IT to Facilities, can operate efficiently using shared tools, tailored workflows, and collaborative insights, all without hidden costs.
- Key Features:
- Unified request portal for all departments
- Tailored forms and workflows per department
- Microsoft aligned with support for SSO for Entra, Power Apps, InTune, and more
- Familiar Microsoft Teams experience
Benefits of a Multi-Department Helpdesk System
Eliminate Redundant Tools
No more juggling multiple products. Tikit supports every team out of the box, helping you reduce overhead and training time.
Improve Collaboration
Break down silos and allow departments to work together seamlessly—whether onboarding a new hire or planning a company event.
Speed Up Request Resolution
Automate routing, approvals, and updates to get requests in the right hands faster—reducing delays and boosting satisfaction.
Empower Employees to Self-Serve
With Tikit's AI-powered Virtual Agent and knowledge base, employees can find answers, submit requests, and track progress without waiting.
Scale with Confidence
Tikit is built for growth. Easily add new departments, adjust workflows, and stay in control with flexible configuration options.
Human Resources
Transform Service Delivery with Automation and AI
From onboarding to offboarding, Tikit enables HR teams to automate routine tasks, deliver immediate support through conversational AI, and connect with other departments to streamline employee experiences.
Facilities Management
Elevate Safety, Scheduling, and Efficiency
Standardize maintenance, schedule work, and prevent downtime with workflows that adapt to your operational needs—all without extra software.
Azure DevOps
Bridge Ticketing and Development Workflows
Connect Tikit with Azure DevOps or GitHub via Logic Apps for seamless feature requests, bug tracking, and automated release approvals—making compliance and collaboration effortless.
Marketing
Bring Order to Creative Chaos
Manage marketing asset requests, urgent issues, and cross-team collaboration with a product that eliminates noise and integrates via Power Automate with tools like Airtable and Asana.
Accounting
Make Financial Processes More Agile
Automate invoice intake, expense report routing, and payroll inquiries. With shared visibility and less manual entry, your team can stay focused and organized.
Why Tikit?
Built for Teams. Ready for Anything.
- Microsoft 365-native integration
- No extra cost for additional departments
- Security certifications including SOC2, HIPAA, GDPR
- Role-based permissions and data controls
- Built-in Power Automate support for unlimited integrations
See Tikit in Action
Ready to Streamline Every Department?
Bring structure and simplicity to your organization with Tikit. Start your free 14-day trial today.
