Customer Success and Support
At Cireson, we believe that our customers’ success is our success. That’s why we’ve established the Customer Success Team, dedicated to being the champions of our customers. Our mission is to support you through all queries, concerns, and issues and to deliver exceptional experiences to maximize customer satisfaction.
Support You Can Count On
Our Customer Success Team is here to ensure you get the most out of your Cireson products and services. We will work to bring you onboard as a Cireson customer and serve as the central point-of-contact for all of your needs across all Cireson products. By understanding your unique requirements, we aim to provide the best possible resolutions and support.
- Central point-of-contact
- First contact resolution
- New customer onboarding
- Professional Services
How to Reach Us
Chat with us for real-time responses (chat in lower right of this screen), send us an email, open a ticket in the Cireson Help Portal, or reach us via the contact support form below.
How We Can Help
Our team is equipped to handle all incoming enquiries, with processes in place for specialized support. Here are the ways we connect you to success:
- Visit the Knowledge Base for self-help resources
- Connect and share insights in the Cireson Community
- Keep up with features and announcements in the Roadmap
- See performance and maintenance updates on the Service Status page
- Check out our blog for helpful posts and webinars
- Subscribe to our YouTube channel for helpful videos
- Register for our weekly Tikit Training Tuesdays
- Join our monthly office hours, “Technically Speaking”
- Check out the info on our new Tikit API documentation site
Looking for Something Tailored?
We understand you might have some specific questions or ideas that aren’t covered by the above, so we also offer a range of consulting services to help you with anything from implementation and migration to advanced configuration.
Frequently Asked Questions
How Do I Get in Touch with a Customer Support Team Member?
Please use chat, email, contact form, or the help portal to reach out to us.
What Are Your Support Hours?
Our support hours are Monday – Friday
USA 4 a.m. – 7:30 p.m. EST
GMT 9 a.m. – 0:30 p.m. BST
APAC 8 p.m. – 11:30 a.m. AEST
Is There a Support Team Phone Number?
We love that you might want to contact a team member directly but please use chat, email, the contact form, or the support portal to contact the Customer Success Team so that we can get it to the best place in the fastest time.
Where Can I Provide Product Feedback?
You can share your thoughts with any of our team members, or submit an idea on our roadmap site.
How Can I Add More Agents to My Subscription?
You can increase or decrease the number of licenses for your subscription under Settings > Billing. More details can be found in this help center article.
