The Cireson Affected User app straightens out customer interaction when creating work items. In a single interface, an analyst can capture the customer’s information, understand the issue at hand, and then easily determine whether the request is an incident or a service request. With the introduction of this app to your System Center Service Manager environment, analysts no longer have to bounce between incidents and service requests while interacting with customers.
SCSM Console App
Affected User
Organize Customer Interaction
Solution Inspiration
Service Manager allows analysts to create incidents or service requests; however, they are required to know the type of work item prior to capturing the customer’s information. This makes the interaction with a customer cumbersome and sometimes backwards. The Affected User app was inspired as a solution to this issue, and now alleviates it completely.
Single Form Templates
Easily interface with incidents or service request templates via single forms to gather information for end users.
Admin Settings & Multilingual
Admin settings allow for control over default form settings with multilingual support.
Productivity Boost
Productivity boosts as analysts no longer have to bounce between process domains.
Features
Accessible From Anywhere
Accessible from anywhere in the Console.
Custom Service Requests
Add custom service request area enumeration.
Search Across Enumerations
Search and type across enumerations.
Testimonial
We Are More Responsive and Productive
"Because of this app, we are more responsive and productive, which adds substantial value."
Germaine Overman
Resurgent
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