Remote Support delivers efficient, consistent, and secure remote IT support by leveraging your existing Service Desk and Microsoft System Center Configuration Manager (SCCM) investments. Our remote troubleshooting apps integrate into your ITSM tool of choice, helping to increase first-call resolution while reducing unnecessary escalations and associated costs. By securely delegating SCCM functionality to Support Teams, Analysts can provide faster problem resolution by using a single screen to log, diagnose, resolve, and close tickets.
Maximize productivity, reduce costs, and increase end user satisfaction.
Apps to support and manage devices, from delivering software to viewing device information and performing remote diagnostics.
Apps to support and manage users, from resetting and unlocking passwords to viewing user information and controlling group membership.
We currently support integrations for Microsoft SCSM and ServiceNow, with FreshService, BMC, Cherwell, and ivanti on their way.