Remote Support

Overview

Benefits

Apps

Service Desk Integrations

Live Demo

#domore with your Service Desk & SCCM

Remote Support delivers efficient, consistent, and secure remote IT support by leveraging your existing Service Desk and Microsoft System Center Configuration Manager (SCCM) investments. Our remote troubleshooting apps integrate into your ITSM tool of choice, securely delegating key administrative functionality to Analysts for faster ticket resolution and greater control.

Increase Service Desk Efficiencies

Increase first-call resolution while reducing escalations and associated costs.

Security, Audit & Compliance

Mitigate risk by securely delegating administrative functionality with audit trails.

Fast Time to Value

Recognize value right away with a quick and easy implementation.

Increase Service Desk Efficiencies

Increase first-call resolution while reducing escalations and associated costs.

Security, Audit & Compliance

Mitigate risk by securely delegating administrative functionality with audit trails.

Fast Time to Value

Recognize value right away with a quick and easy implementation.

Remote Support Apps

Our 16 apps enable Support Teams to provide instant and secure remote support to end users. Focused on supporting both devices and users, these apps compliment one another and are designed to work with your Service Desk of choice.

DEVICE MANAGEMENT

Apps to support and manage devices, from delivering software to viewing device information and performing remote diagnostics.

Device Insights

Get valuable insights into the state of your device, from hardware information to information about user interactions.

Software Deployment & Requests

Enable Support Teams to easily approve or deny software requests made in SCCM Software Center. Deploy software on-demand to both end users & devices from any web browser.

Patch Control

Quickly identify what patches are available for a given client, and once assigned you can force the installation of a given patch.

Service Control

View installed and running services and choose to stop, start, or restart a given service in order to resolve an issue.

User Affinity

Track asset ownership in the same place you track the asset itself.

Script Control

Create and remotely execute custom and pre-defined PowerShell scripts to any device.

Remote Actions

Support devices in your environment with remote troubleshooting actions, and an array of other actions.

Collection Control

Collections are the core of device management within Configuration Manager. Now you have the power to add and remove devices within the Cireson Support Tools.

Software Control

Quickly see what software, including version information, is installed on a client to repair or remove software.

Process Insights

See live process information and make informed decisions about device performance issues and possible solutions.

Deployment Insights

Easily identify what software is deployed to a specific device, identify errors, and deployment status.

USER MANAGEMENT

Apps to support and manage users, from resetting and unlocking passwords to viewing user information and controlling group membership.

User Insights

Get valuable insights into a user’s account, including if an account is locked out or disabled, and validating a deployment.

Software Deployment & Requests

Enable Support Teams to easily approve or deny software requests made in SCCM Software Center. Deploy software on-demand to both end users & devices from any web browser.

Group Control

Give your Analysts the control they need to assign/remove users to active directory groups in an intuitive and secure manner.

Announcements

Keep users up-to-date with important updates and changes by easily creating and delivering announcements in real time on targeted devices.

Account Control

Quickly identify account issues, unlock and reset passwords, enable an incorrectly disabled account, or quickly disable an account.

Device Affinity

See what devices are assigned to the user and activate Device Management functionality from the device list.

Deployment Insights

Easily view the status of a software or application package to identify any issues that might need to be addressed.

Service Desk Integrations

We currently support integrations for Microsoft SCSM and ServiceNow, with FreshService, BMC, Cherwell, and ivanti on their way.

Microsoft SCSM

ServiceNow

Coming Soon

Want to hear about new integration launches? Don’t see your Service Desk on the list?

Click here to stay in the loop on all things Remote Support.

Live Demo: See Remote Support in Action