Remote Support delivers efficient, consistent, and secure remote IT support by leveraging your existing Service Desk and Microsoft System Center Configuration Manager (SCCM) investments. Our remote troubleshooting apps integrate into your ITSM tool of choice, securely delegating key administrative functionality to Analysts for faster ticket resolution and greater control.
Our 16 apps enable Support Teams to provide instant and secure remote support to end users. Focused on supporting both devices and users, these apps compliment one another and are designed to work with your Service Desk of choice.
Apps to support and manage devices, from delivering software to viewing device information and performing remote diagnostics.
Apps to support and manage users, from resetting and unlocking passwords to viewing user information and controlling group membership.
We currently support integrations for Microsoft SCSM and ServiceNow, with FreshService, BMC, Cherwell, and ivanti on their way.