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#domore with your Service Desk & SCCM 

Remote Support delivers efficient, consistent, and secure remote IT support by leveraging your existing Service Desk and Microsoft System Center Configuration Manager (SCCM) investments. Our remote troubleshooting apps integrate into your ITSM tool of choice, securely delegating key administrative functionality to Analysts for faster ticket resolution and greater control. 

Increase Service Desk Efficiencies

Increase first-call resolution while reducing escalations and associated costs.

Security, Audit & Compliance

Mitigate risk by securely delegating administrative functionality with audit trails.

Fast Time to Value

Recognize value right away with a quick and easy implementation.

Learn More

Increase Service Desk Efficiencies

Increase first-call resolution while reducing escalations and associated costs.

Security, Audit & Compliance

Mitigate risk by securely delegating administrative functionality with audit trails.

Fast Time to Value

Recognize value right away with a quick and easy implementation.

Learn More

Remote Support Works Where You Work

Access Remote Support capabilities whether you’re at your desk or on the move.

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For Web

Fully-featured Web Console for your entire Support Team.

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For Desktop

An easy to install, limited desktop experience for Analysts.

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Core Functionality of Remote Support

Check out popular functionality that spans across the entire Remote Support platform.

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Role-Based Access Control

Keep your environment secure while delegating administrative tools to your Support Team
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Active Directory Integration

Connect Remote Support with Active Directory for account information and access control to maintain a single source of truth.  
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Configuration Manager Integration

Connect Remote Support with SCCM for device information, configuration details, and software deployment capabilities.
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Entity Scoping

Ensure your users see only the devices and data required for their role without the complex setup.
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Remote Support Apps

Our 16 apps enable Support Teams to provide instant and secure remote support to end users. Focused on supporting both devices and users, these apps compliment one another and are designed to work with your Service Desk of choice.

See Remote Support in Action:

Quickly See How You Can Deliver Efficient, Consistent & Secure Remote IT Support

Want to learn more? Schedule an in-depth personal demo here.

Live Demo: See Remote Support in Action