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#domore with your Service Desk & SCCM 

Remote Support delivers efficient, consistent, and secure remote IT support by leveraging your existing Service Desk and Microsoft System Center Configuration Manager (SCCM) investments. Our remote troubleshooting apps integrate into your ITSM tool of choice, helping to increase first-call resolution while reducing unnecessary escalations and associated costs. By securely delegating SCCM functionality to Support Teams, Analysts can provide faster problem resolution by using a single screen to log, diagnose, resolve, and close tickets

Benefits of Remote Support

Maximize productivity, reduce costs, and increase end user satisfaction.

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Increase Service Desk Efficiencies

Provide Support Teams with role-based access to the SCCM features and functionality they need to increase first-call resolution and decrease unnecessary escalations.

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Improve Consistency of Service

Our Software Deployment and Group Control apps enforce standardized policies and limit Service Desk Analyst access to advanced administrative functionality.

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Secure Remote Access

Reduce risk by giving the right feature-set to the proper user for increased productivity. Ensure compliance with detailed audit trails on every action.

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Overcome Analyst Churn

Remote Support is easy-to-use, requiring minimal Analyst training. Our cost-effective and scalable licensing model keeps total cost of ownership low.

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Fast Time to Value

Quickly see a positive impact to Service Desk KPIs through a rapid implementation in days, not months, with minimal Professional Services costs.

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Service Desk Integrations

Leverage your existing Service Desk investment with Remote Support. Integrations include Microsoft Service Manager, ServiceNow, FreshService, BMC, Cherwell, ivanti, and more.

DEVICE MANAGEMENT

Apps to support and manage devices, from delivering software to viewing device information and performing remote diagnostics.

USER MANAGEMENT

Apps to support and manage users, from resetting and unlocking passwords to viewing user information and controlling group membership.

Service Desk Integrations

We currently support integrations for Microsoft SCSM and ServiceNow, with FreshService, BMC, Cherwell, and ivanti on their way.

Microsoft SCSM

ServiceNow

Coming Soon

Want to hear about new integration launches? Don’t see your Service Desk on the list?

Click here to stay in the loop on all things Remote Support.

Live Demo: See Remote Support in Action

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