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#domore with your Service Desk & SCCM 

Remote Support delivers efficient, consistent, and secure remote IT support by leveraging your existing Service Desk and Microsoft System Center Configuration Manager (SCCM) investments. Our remote troubleshooting apps integrate into your ITSM tool of choice, helping to increase first-call resolution while reducing unnecessary escalations and associated costs. By securely delegating SCCM functionality to Support Teams, Analysts can provide faster problem resolution by using a single screen to log, diagnose, resolve, and close tickets. 

Benefits of Remote Support

Maximize productivity, reduce costs, and increase end user satisfaction.

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Increase Service Desk Efficiencies

Provide Support Teams with role-based access to the SCCM features and functionality they need to increase first-call resolution and decrease unnecessary escalations.

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Improve Consistency of Service

Our Software Deployment and Group Control apps enforce standardized policies and limit Service Desk Analyst access to advanced administrative functionality.

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Secure Remote Access

Reduce risk by giving the right feature-set to the proper user for increased productivity. Ensure compliance with detailed audit trails on every action.

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Overcome Analyst Churn

Remote Support is easy-to-use, requiring minimal Analyst training. Our cost-effective and scalable licensing model keeps total cost of ownership low.

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Fast Time to Value

Quickly see a positive impact to Service Desk KPIs through a rapid implementation in days, not months, with minimal Professional Services costs.

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Service Desk Integrations

Leverage your existing Service Desk investment with Remote Support. Integrations include Microsoft Service Manager, ServiceNow, FreshService, BMC, Cherwell, ivanti, and more.

DEVICE MANAGEMENT

Apps to support and manage devices, from delivering software to viewing device information and performing remote diagnostics.

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Device Insights

Get valuable insights into the state of your device, from hardware information to information about user interactions.
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Software Deployment

Enable Support Teams to quickly and easily deploy software to both users and devices from any web browser.
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Patch Control

Quickly identify what patches are available for a given client, and once assigned you can force the installation of a given patch.
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Service Control

View installed and running services and choose to stop, start, or restart a given service in order to resolve an issue.
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User Affinity

Track asset ownership in the same place you track the asset itself.
Script Control

Script Control

Create and remotely execute custom and pre-defined PowerShell scripts to any device.
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Remote Actions

Support devices in your environment with remote troubleshooting actions, and an array of other actions.
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Collection Control

Collections are the core of device management within Configuration Manager. Now you have the power to add and remove devices within the Cireson Support Tools.
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Software Control

Quickly see what software, including version information, is installed on a client to repair or remove software.
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Process Insights

See live process information and make informed decisions about device performance issues and possible solutions.
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Deployment Insights

Easily identify what software is deployed to a specific device, identify errors, and deployment status.

USER MANAGEMENT

Apps to support and manage users, from resetting and unlocking passwords to viewing user information and controlling group membership.

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User Insights

Get valuable insights into a user’s account, including if an account is locked out or disabled, and validating a deployment.
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Software Deployment

Enable Support Teams to quickly and easily deploy software to both users and devices from any web browser.
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Group Control

Give your Analysts the control they need to assign/remove users to active directory groups in an intuitive and secure manner.
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Announcements

Keep users up-to-date with important updates and changes by easily creating and delivering announcements in real time on targeted devices.
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Account Control

Quickly identify account issues, unlock and reset passwords, enable an incorrectly disabled account, or quickly disable an account.
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Device Affinity

See what devices are assigned to the user and activate Device Management functionality from the device list.
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Deployment Insights

Easily view the status of a software or application package to identify any issues that might need to be addressed.

Service Desk Integrations

We currently support integrations for Microsoft SCSM and ServiceNow, with FreshService, BMC, Cherwell, and ivanti on their way.

Microsoft SCSM

Learn More

ServiceNow

Learn More

Coming Soon

Want to hear about new integration launches? Don’t see your Service Desk on the list?

Click here to stay in the loop on all things Remote Support.

Live Demo: See Remote Support in Action

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