Remote Support delivers efficient, consistent, and secure remote IT support by leveraging your existing Service Desk and Microsoft System Center Configuration Manager (SCCM) investments. Our remote troubleshooting apps integrate into your ITSM tool of choice, securely delegating key administrative functionality to Analysts for faster ticket resolution and greater control.
Our 16 apps enable Support Teams to provide instant and secure remote support to end users. Focused on supporting both devices and users, these apps compliment one another and are designed to work with your Service Desk of choice.
We currently support integrations for Microsoft SCSM, ServiceNow, and FreshService with BMC, Cherwell, and ivanti on their way.