Affected User App
The Cireson Affected User app straightens out customer interaction when creating work items. In a single interface, an analyst can capture the customer’s information, understand the issue at hand, and then easily determine whether the request is an incident or a service request.
With the introduction of this app to your System Center Service Manager environment, analysts no longer have to bounce between incidents and service requests while interacting with customers.
![App - Affected User App 1 af_user-1920x950_c](https://cireson.com/wp-content/uploads/2022/05/af_user-1920x950_c.jpg)
![App - Affected User App 2 Affected User](https://cireson.com/wp-content/uploads/2022/05/AU-1-1920x950_c.png)
![App - Affected User App 3 AU-2-1920x950_c](https://cireson.com/wp-content/uploads/2022/05/AU-2-1920x950_c.png)
![App - Affected User App 4 AU-3-1920x950_c](https://cireson.com/wp-content/uploads/2022/05/AU-3-1920x950_c.png)
Features
- Single form to gather Information for end user
- Easily interface with incidents or service request templates
- Accessible from anywhere in the Console
- Productivity boosts as analysts no longer have to bounce between process domains
- Multilingual support
- Add custom service request area enumeration
- Admin settings for control over default form settings
- Search and type across enumerations
Customer Reviews
Solution Inspiration
Service Manager allows analysts to create incidents or service requests; however, they are required to know the type of work item prior to capturing the customer’s information. This makes the interaction with a customer cumbersome and sometimes backwards. The Affected User app was inspired as a solution to this issue, and now alleviates it completely.
![App - Affected User App 5 Affected User](https://cireson.com/wp-content/uploads/2022/05/Affected-User.png)
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