Affected User App
The Cireson Affected User app straightens out customer interaction when creating work items. In a single interface, an analyst can capture the customer’s information, understand the issue at hand, and then easily determine whether the request is an incident or a service request.
With the introduction of this app to your System Center Service Manager environment, analysts no longer have to bounce between incidents and service requests while interacting with customers.
Service Manager allows analysts to create incidents or service requests; however, they are required to know the type of work item prior to capturing the customer’s information. This makes the interaction with a customer cumbersome and sometimes backwards. The Affected User app was inspired as a solution to this issue, and now alleviates it completely.