What is ITIL? ITIL, which stands for Information Technology Infrastructure Library, is a set of best practices for IT service management (ITSM). It provides a
We’ve been helping Service Manager customers for over a decade.
Accelerate Success with Cireson Consulting Services
At Cireson, we’re dedicated to ensuring every customer gets the most out of their investment. We’ve designed our consulting services offerings to scale with the needs of your organization, regardless of your resources or expertise.
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We Can Customize Your SCSM Setup To Suit Your Unique Needs
With the proper setup, SCSM can do just about anything you need it to do. Our experts can customize your SCSM implementation to fit your unique organizational needs.
Let Our Team Perform A Health Check On Your SCSM System
Whether you’re actively facing challenges, want to verify the integrity of your systems, or you’re looking to maximize your environment, our team can help.
Our consulting services team is comprised of ITIL-certified experts with deep product and industry knowledge. Cireson’s Managed Services for Microsoft System Center Service Manager allow you to add that expertise to your team without exhaustive hiring and training. We will work with your team to provide planning, support, reporting and data-driven recommendations. All for an affordable and predictable monthly fee.
Our managed customers enjoy:
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SCSM and Cireson Training
Whether you’re new to System Center Service Manager and Cireson or an established veteran, we have on-demand training courses to help you build confidence and expand your skillset.
Service Manager Master Class (Requires Cireson Plus Subscription)
This course offers a deep dive into advanced System Center Service Manager (SCSM) and Cireson Service Manager Portal concepts. This is advanced course that requires working knowledge of SCSM and Cireson products.
The Cireson Learning Platfrom:
Free Self-Paced Courses
Whether you’re new to Microsoft Service Manager and Cireson or a seasoned expert, we have free training courses to help you expand your skills and become an ITSM superhero.
Free Community Apps
This course covers all of the Free Community Apps that Cireson has to offer. Not a customer? No problem! You can get started using these apps right away for free.
Service Manager and Cireson
This course covers configuration, administration, and use of System Center Service Manager. We’ll also cover Cireson apps with regards to reporting, security, and interaction with other System Center components.
Cireson Asset Management
This course covers all of Cireson’s Asset Management offerings and is intended for anyone who has an interest in managing or interacting with assets of any kind, from software, to hardware, to contracts, and more.
Cireson Service Manager Portal
This course covers configuration, administration, and use of the Cireson Service Manager Portal. This covers all portal-related apps, such as the Self-Service Portal, Analyst Portal, Dashboard Designer, and Knowledge Base.
Getting Started with Cireson Service Management Apps
This course is the starting point for Cireson Service Management apps. We’ll cover installation as well as an overview of all the apps we recommend setting up initially, regardless of what endpoints you are using for SCSM.
Looking for a more customized engagement or a more comprehensive training option?
Our Cireson consultants can work with you to develop a tailored statement of work.
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The Cireson Portal for Service Manager v12.1 is now available. With this latest release of the Service Manager Portal (SMP) for System Center Service Manager
Understanding Service Management Service Management is a set of practices and processes that are used to design, deliver, manage and improve IT services in an
IT Service Management (ITSM) is a crucial aspect of modern businesses and IT Infrastructure Library (ITIL) is the most widely adopted framework for ITSM. ITIL
See Our SCSM Apps in Action
See how easy it is to maximize your SCSM investment with Cireson apps. Schedule a demo with one of our ITIL-certified System Center experts.