My Active Work Items App

Service Manager Assigned Activity

The My Active Work Items app provides visibility to all of your assigned daily work items such as incidents, problems, service requests, releases, changes, and activities, for you and your associated support groups without having to continuously switch between views. For example, view all my incidents then move on to all my changes, and so on. Having visibility to all your assigned work items could never be more clear and simple.

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Solution Inspiration

Service Manager allows for an analyst to assign work items, incidents, activities, problems, service requests, changes, releases, etc. to analysts or support groups. However, it’s impossible within a single view to see all the work items that are directly assigned to an analyst or their associated support groups.  We developed the My Active Work Items app to solve this problem and provide clarity where it matters most.

My Active Work Actions

Customer Reviews

“The mobility and efficiency provided by the Analyst Portal has completely shifted the way we operate.”
Chris Akeroyd
UMC Health Systems

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