An Absolute Lifesaver
"Tikit has been an absolute lifesaver for our company to get IT support on track."
Thomas Portz
Systems Engineer at MXD Process
Conversational Ticketing for Microsoft Teams
An IT Service Management Platform Built for the Microsoft Cloud
Tikit is a powerful, beautifully easy-to-use, purpose-built solution for seamless integration with Microsoft Teams. By leveraging the tools you already use—AI, Entra, Intune, Power Automate, Power BI, and Team, Tikit helps you maximize your Microsoft technology investments.
Resolve Issues Faster with Ticketing in Microsoft Teams
Tikit seamlessly integrates with Microsoft Teams, enabling you to create, update, resolve, and track tickets. Creating tickets for end users is simple as well, with simply right-clicking any Teams message to convert it into a ticket.Creating tickets for end users is just as easy, simply right-click any Teams message to convert it into a ticket.
Both agents and end users can easily access and contribute to a shared knowledge base, speeding up issue resolution. Real-time notifications keep everyone informed, ensuring a transparent and streamlined support process.
Effortless ITSM with Native Entra and Intune Integrations
Tikit integrates seamlessly with Microsoft Entra, enabling single sign-on across the web, email, and Microsoft Teams for a frictionless experience.
IT teams can instantly retrieve user details from Entra, improving response times and support accuracy. With direct access to Intune inventory from Tikit, support agents can quickly troubleshoot devices and take immediate action, reducing downtime.
AI-Powered Service Catalog with Tikit AI & OpenAI on Azure
Eliminate repetitive requests with AI-driven conversational self-service, allowing users to resolve common issues on their own. Tikit leverages AI and OpenAI on Azure to provide instant, accurate responses, whether from preset answers, central repositories, or uploaded knowledge files. By automatically answering routine inquiries, IT teams can focus on complex issues and high-value tasks that drive organizational efficiency and innovation .
By automating routine inquiries, IT teams can focus on complex issues and high-value tasks that drive efficiency and innovation.
Automated Workflows with Power Automate and Logic Apps
Tikit’s automation capabilities simplify critical IT processes like employee onboarding and offboarding, ensuring a smooth transition for new hires and departing staff.
Redundant tasks, such as user creation in Entra, can be fully automated to save time and reduce errors. With Logic Apps, IT teams can provision and manage Azure infrastructure effortlessly, improving operational efficiency.
Unlock Actionable Data with Power BI & Excel Reporting
With seamless integration across Power BI and Excel, Tikit provides advanced reporting capabilities, allowing IT teams to build customized dashboards that align with their organization’s KPIs and ITIL processes.
Interactive reports offer deeper visibility into IT performance, making it easier to track trends, identify inefficiencies, and drive data-backed decisions.
Empower Every Department to be their own Service Desk
Designed for IT, Facilities, HR, Marketing, Accounting, and other departments across the organization, Tikit empowers each department to become its own Service Desk.
Tikit allows organizations to scale support operations while keeping sensitive information secure by adapting to the unique ticketing workflows and security requirements for these departments. With dedicated teams and private support channels, it ensures department-level privacy while enabling seamless cross-team collaboration.
Powerful AI and ITSM Features that Change the Service Desk Game
Tikit is an intelligent and modern service desk that offers innovative experiences for both agents and end users, all within a single product.
ITIL Aligned
Web Portals
Convenient Ticket Creation
Ticket Lifecycles
Where You Work
Custom Forms
Affected Collaborators
ITIL Aligned
Industry Best Practices
Aligned with ITIL Framework
An ITIL-aligned service desk ensures your IT operations adhere to industry best practices, enhancing efficiency, consistency, and service quality. By standardizing workflows for incidents, changes, and service requests, organizations can minimize downtime, accelerate resolution times, and drive continuous improvement.
Standardize Workflows
Reduce Downtime
Enhance Incident Resolution
Web Portals
FOR AGENTS & USERS
Dedicated Web Portals
Tikit provides two dedicated portals: one for agents and one for end users, ensuring clear role separation and privacy protection. The agent web portal serves as a centralized hub for managing tickets, knowledge base (KB) articles, automations, lifecycles, and more, while the end-user portal offers a seamless experience for submitting and tracking requests.
Keep Roles Separate
Addresses Privacy Concerns
Familiar and Simple Web Experience
Convenient Ticket Creation
IT’S NEVER BEEN EASIER
Convenient Ticket Creation
With Tikit, end users and agents can instantly create trackable, actionable tickets directly from Microsoft Teams chat with just a right-click, streamlining support without disrupting workflow. Seamless Microsoft Outlook integration also allows for easy ticket submission, updates, and engagement, ensuring a smooth experience for those who prefer working through email.
Right-Click in Chat
Send an Email
Status Updates
Ticket Lifecycles
MANAGE EVERY STEP
Ticket Lifecycles
Streamline business processes and speed up service delivery with Tikit Lifecycles. Define work phases in advance, including tasks, Power Automate flows, and necessary approvals for Incidents, Service Requests, and Change Requests. Gain full control over your workflows and manage every step with ease.
Automate Business Processes
Accelerate Service Delivery
Predefine Work Phases
Where You Work
ENJOY FLEXIBILITY
Where You Work
In today’s hybrid work environment, you need solutions that streamline business processes without disrupting workflow. Built for the Microsoft Cloud, Tikit seamlessly supports your agents across any platform or device.
Microsoft Teams Desktop/Web
Microsoft Teams Mobile App
Microsoft Outlook Email
Custom Forms
THE INFO YOU NEED
Create Custom Forms
Give agents a powerful way to gather crucial information right from the start when an end user submits a request. With Tikit’s custom forms, agents can ask follow-up questions during the initial interaction, ensuring all necessary details are captured before a ticket is created.
Collect Critical Details Upfront
Streamline Ticket Creation
Better User Experience
Affected Collaborators
KEEP EVERYONE IN THE KNOW
Include Users and Affected Collaborators
Keep everyone informed and engaged by allowing multiple requestors and assignees on tickets. Involving key stakeholders in the support process ensures faster resolutions, enhanced collaboration, and greater transparency, so issues are addressed efficiently and no one is left out of the loop.
Improve Collaboration
Increase Transparency
Accelerate Issue Resolution
At the Heart of Your Microsoft Tech Stack
Tikit is designed for seamless native integration with Microsoft Teams and the entire Microsoft ecosystem, unlocking new possibilities for your service desk. With built-in support for non-Microsoft tools like Asana and Airtable empowers users, not just IT, to connect effortlessly and get more done with Cireson.
What Our Customers Are Saying
Top-Notch Support
“The support from Cireson has been top-notch. It’s one of the best decisions we made.”
Markus Klein
Chief Technology Officer at ConStraight
I've Loved it!
“Support from the Tikit team is just incredible…I couldn't ask for a better company to work with. I’ve loved it.”
Demi Vargas
Operations and Professional Development at Southwest Bank
Configuration is Easy
"We were up and running within a couple of days – including testing. The configuration is easy."
Jan Vidar Håtuft
Senior Engineer at Norwegian School of Economics
Refreshing to Work With
"It's refreshing to work with a company like Tikit…they truly live up to their promises."
David Morris
IT Support Manager at Yzer
Listen To Microsoft MVPs Talk About Tikit
Are You As Excited As We Are?
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Simple and Affordable Pricing
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