The Service Desk Ticker app enables an Analyst to create an announcement within Service Manager and communicate those announcements directly to an employee’s computer in real time.
What does the employee see? An extremely clean ticker of information glides across the Windows Start menu letting them know the title and severity. The best part is that after the employee has read the message, all they have to do is click on the ticker to make the information disappear. Clean and simple.
How this helps your team:
Out of the box, Service Manager allows you to create announcements, such as “Email is down, Internet is not working, maintenance in Building 2, Floor 4”, but doesn’t actually let you communicate those announcements to your organization in any way. So when we created the Cireson Self-Service Portal, we decided to create an announcement feature to display messages to any employee when logged into the Cireson Portal. Although an elegant remedy to the issue, the obvious shortcoming here is that an employee has to be logged into the Cireson Portal to see the announcements. In the end, we decided to create the Service Desk Ticker app to solve the inherent challenge of communicating important messages to employees across your organization in real time.
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