The Preview Pane app provides crisp, clear, and concise previews for all work items and delivers immediate access to attachments and respective activities, such as manual, review, etc.
With the introduction of this app to your System Center Service Manager environment, you will gain quick visibility to all related information for each work item and be able to make tactical actions such as approving or rejecting activities/ dragging attachments on or off, all from the preview pane.
Service Manager allows for an analyst to preview the details of a work item (incidents, problems, service requests, changes, releases, and activities) in a preview pane. However, the panes are difficult to read, have lots of clutter, and are not very proactive. We loved the idea of an app that would solve this challenge to Service Manager – so we built Preview Pane.