Category: Video
Video: Ticketing Built for Microsoft Teams
Microsoft Teams is a valuable tool used across organizations for collaboration and communication. But what if it could be so much more? Teams is the ...
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How to Use a Configuration Item Class in the Cireson Portal
How often does this happen: you create a custom list in the Cireson Portal for SCSM, but you can’t find it when you create a ...
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Knowledge Base Management: Improving Use and Content Quality
Tune into this Cireson Community Open Floor discussion to hear different approaches on KB management and transitions.
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ITSM Continual Improvement Looks Like This
Learn how Cireson Community Open Floor participants tackle ITSM continual improvement and what to do when service desk tickets are stuck in a status.
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Webinar: Introducing the New Tikit Virtual Agent
Director of Product Management Adam Dzyacky gave us a closer look at the new Tikit Virtual Agent during today\’s webinar. Tune in to see Tikit ...
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Capitalize on Microsoft Service Manager Customizations and Integrations
Microsoft Service Manager customizations and integrations were discussed during Community Open Floor. Also SMP integration options: Tikit by Cireson or Microsoft Teams.
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Community Open Floor: What’s Your Upgrade Strategy?
Hear different ideas on upgrade strategy, including migrating and upgrade in place. Also discussed: when Power BI vs. the Cireson Portal dashboard might be preferable. ...
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Community Open Floor: PowerShell Workflow vs. Out-of-Box Templates
This Cireson Community Open Floor meetup recap covers questions about PowerShell workflows and out-of-box templates.
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Community Open Floor Recap: Analytics Use Case
Catch our group brainstorm on Microsoft System Center Service Manager analytics use cases. Tune in for our latest brainstorm!
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Community Open Floor: Creating Efficiency with Learning, Short Cuts, Advice and Planning
Productive, active conversation is happening in the Community Open Floor Discussion Group, particularly from newly joined members and others seeking help. Welcome to all, and ...
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