Category: Video
How to Use a Configuration Item Class in the Cireson Portal
How often does this happen: you create a custom list in the Cireson Portal for SCSM, but you can’t find it when you create a ...
Read More
Knowledge Base Management: Improving Use and Content Quality
Tune into this Cireson Community Open Floor discussion to hear different approaches on KB management and transitions.
Read More
ITSM Continual Improvement Looks Like This
Learn how Cireson Community Open Floor participants tackle ITSM continual improvement and what to do when service desk tickets are stuck in a status.
Read More
Webinar: Introducing the New Tikit Virtual Agent
Director of Product Management Adam Dzyacky gave us a closer look at the new Tikit Virtual Agent during today\’s webinar. Tune in to see Tikit ...
Read More
Capitalize on Microsoft Service Manager Customizations and Integrations
Microsoft Service Manager customizations and integrations were discussed during Community Open Floor. Also SMP integration options: Tikit by Cireson or Microsoft Teams.
Read More
Community Open Floor: What’s Your Upgrade Strategy?
Hear different ideas on upgrade strategy, including migrating and upgrade in place. Also discussed: when Power BI vs. the Cireson Portal dashboard might be preferable. ...
Read More
Community Open Floor: PowerShell Workflow vs. Out-of-Box Templates
This Cireson Community Open Floor meetup recap covers questions about PowerShell workflows and out-of-box templates.
Read More
Community Open Floor Recap: Analytics Use Case
Catch our group brainstorm on Microsoft System Center Service Manager analytics use cases. Tune in for our latest brainstorm!
Read More
Community Open Floor: Creating Efficiency with Learning, Short Cuts, Advice and Planning
Productive, active conversation is happening in the Community Open Floor Discussion Group, particularly from newly joined members and others seeking help. Welcome to all, and ...
Read More
Tikit Webinar Recap: Two Service Desk Options Built to Serve Your IT Ticketing Needs
You’re certainly not alone if you’ve experienced struggle and failure in an IT service desk implementation. In our 11-year tenure of serving global enterprise customers, ...
Read More
