Category: Blog
How to Build a Facility Management Help Desk That Actually Delivers on SLAs
Whether you’re upgrading from spreadsheets or replacing a clunky legacy system, a well-structured facility management help desk helps turn disorganized requests into structured, trackable workflows.
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Top 5 Ways to Maximize Your AI Ticketing System
Optimizing your AI ticketing system requires a thoughtful, iterative approach. From smarter integrations to active feedback loops, every decision compounds the value of your investment.
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The Best Marketing Ticketing System for Microsoft Teams Users
If your marketing team works in Microsoft Teams, a ticketing system for Microsoft Teams will dramatically reduce chaos, streamline internal requests, and increase campaign visibility. ...
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The New Site for Tikit API Documentation
Exploring, integrating, and developing with Tikit is now even easier with the introduction of the new Tikit API site available at https://tikitapi.cireson.com/ Before now, there were ...
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Top 5 Benefits of an AI Ticketing System
The shift toward automation in IT and customer support isn’t just a trend—it’s a measurable advantage. For organizations balancing rising expectations with limited resources, an ...
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5 Signs Your Organization Needs a Multi-Department Help Desk
Think help desks are just for IT? Think again. As the modern workplace grows more digital and collaborative, every department—not just tech support—plays a role ...
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Who Is IT Monkey?
Meet the Fuzzy Force Behind the Culture at Cireson World Traveler. Code Whisperer. Banana Muffin Enthusiast. Name: IT MonkeyJob Title: Director of Culture at Cireson ...
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How to Use Tikit as a Helpdesk Solution for Human Resources
Turn Microsoft Teams into an effective help desk solution for your HR department.
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What Is a Multi-Department Ticketing System?
In today’s fast-paced workplace, it’s not just the IT department that fields support requests. HR needs to manage leave and onboarding, Marketing handles asset requests ...
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Introducing Visual Service Catalog
Visual Service Catalog is now available in Tikit to provide users a convenient menu display for service offerings. Advancements to archiving and scrolling also included ...
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