Category: Blog
5 Reasons Why Your Business Needs a Ticketing System
There are a few major benefits of having a ticketing system for your business. Read on for everything you need to know about why you ...
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Why Every Department Benefits from a Service Desk
Traditionally, most employees of an organization look at IT as a “Service” where you can report technology issues and ask for things such as software ...
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How to Save Time with Automated Service Desk Replies
While the growth of automation has enabled unprecedented agility and efficiency, it can also amount to a lot more work for IT teams. Every time ...
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How to Find the Right Size IT Ticketing System for Your Organization
Hybrid work models are in use in more than 60% of high-growth companies. Remote and hybrid work models can benefit your business in many ways. ...
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Creating a Ticketing Dashboard in Microsoft Teams Using Power BI
This blog is an update to our original Power BI reporting series posted here. Whether you’re new or joined us within the last two years, ...
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An Easy Way to Start Proactive Email Deflection
One thing I love about my job is that I am constantly challenged by ideas from customers and different types of projects. One such example ...
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Improve Workflow Automations with Cloud Activity for SCSM
We’ve got a new cloud activity app available and with it, moving between PowerShell Activity or Webhooks directly within the flow of work has never ...
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Cireson Portal for Service Manager (SMP) v11.8 with Custom Actions to OData Grids
Looking for even more functionality on Work Item grids? With v11.8 of the Cireson Service Manager Portal (SMP), Quick Actions and extensibility arrive on Custom ...
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Tikit\’s New \”Add Request\” Feature Expands End User Capabilities in the Web Portal
Regardless of whether end users are working remote, hybrid or in-house schedules, they need flexibility to execute business tasks—and get tech support—wherever they are working. ...
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ITIL Processes: Managing Incidents, Requests and Changes
IT teams can create greater efficiency and better allocate resources by focusing on all three ITIL disciplines: incident, request and change management. We’ve outlined best ...
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