Category: Blog
Microsoft Service Manager Activity Completion at its Finest
Today we’ll be looking at the new Activity Completion pages within the Cireson Service Manager Portal. These pages are designed to be a landing place ...
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First Look: Improved Authentication Tokens & Cireson’s SCSM Knowledge Base Reporting Improvements
In the latest versions of the Cireson Service Management Portal for SCSM, we’ve included a fantastic new ODATA API for querying data that has been ...
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How to Learn SCSM and Keep Your Skills Fresh
Learn SCSM Earlier this summer we launched our inaugural free SCSM training course on the Cireson Learning platform. The goal of Cireson Learning is to ...
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The Easy & Secure Way to Pin a Script on a Device
The Easy and Secure Way to Pin a Script on a Device When performing remote support for our customers and end-users, it’s often valuable to ...
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How to Add More Powerful Communication into Your Support Processes
Last week I shared how to make the software request approval process easier for Analysts with Cireson Remote Support and SCCM. This week, I’m going ...
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Software Request Approvals Made Easy
Software Request Approvals Made Easy At Cireson, we’re constantly innovating to bring new features and functionality to our products with the goal of making everyone’s ...
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Remote Support PowerShell Script Control
Imagine being able to give your IT support teams powerful PowerShell scripts, helping them troubleshoot an issue on a device with the safety of them ...
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SQL – Getting working hours between two dates
SQL- Getting working hours between two dates A nice feature about working with Service Manager is how easy it is to get data out of ...
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Installing the Cireson Remote Support Client with Remote Support
So, you’ve got Remote Support and you want to use announcements, that’s great! But you may be thinking, ‘I thought I had announcements already in ...
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How to Integrate External Systems with the Cireson Portal for SCSM
Integrate External Systems The Cireson Portal comes with a variety of REST API’s that are available for consumption from within the Portal and externally from ...
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