Category: Blog
Definitive Service Manager PowerShell: Part 2 – Retrieving Items Out of Service Manager Through PowerShell
Definitive Service Manager Powershell Part 2 Following up on our definitive commands from the previous post, let’s talk about using a couple of them in practice. For these examples, ...
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Definitive Service Manager PowerShell: Part 1 – Top 8 PowerShell Commands
Definitive Service Manager Powershell You’re syncing data from Operations Manager or Configuration Manager. Maybe even non-Microsoft products through the Cireson Asset Import Connector via a CSV or SQL database, maybe just ...
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New Security Release Features Console App Installer
The latest version of our Management Packs for Service Manager are out now! New security release features console app installer. Improved Security for Your Organization, Ease of ...
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The KPIs that Shift IT from Business Overhead to a Cost-Saving Operation
IT expenses have come into the spotlight even more than normal since the Covid-19 pandemic swept the globe. IT organizations, large and small, are being ...
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The ITSM KPIs That Matter Most In a Post-Covid World
The way we all work changed significantly in 2020. The global workforce has largely shifted to remote work and, despite the world’s best efforts, the ...
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Studies Show a Good ITSM User Experience Increases Happiness
Whether you’ve considered user experience a priority for your service desk in the past or not, you absolutely must consider it a priority in the ...
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4 Ways to Fortify Admin Rights When Support Teams Go Remote
Managing admin rights for support staff has always been a challenge but the goal remains unchanged: “Give staff enough access to get their job done and operate ...
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Cireson Portal for SCSM V10 Release
In the v10 release we will be bringing all the features from the 9.4+ latest releases into the baseline release along with many customer fixes. ...
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4 IT Support Best Practices for Newly Remote Companies
For many organizations the move to remote support for all, or most analysts, is a new way of working – going from a centralized service ...
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Why Web-Facing ITSM Portals Are Critical for Remote Companies
Why ITSM Matters During this unprecedented time of disruption in IT support teams across all industries world-wide, we are all struggling to make sense of how ...
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