Category: Blog
6 Things You Should Know About a Microsoft Teams Ticketing System
Microsoft Teams became a fast-growing app during the pandemic. It gained 95 million users in 2020 and now boasts 145 million daily active users. It ...
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Hey Tech Support: Use AI Deflection to Do More, With Time to Chat
AI deflection can save tech support a lot of time--and help IT deliver greater value. Here\'s why you need it, and why you should try ...
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4 Signs Your Current ITSM Solution is a Keeper
With so many new technology systems vying for space—and your attention—in the market, it might appear that you need to change your ITSM solution. After ...
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Create Custom Dashboards with Help Desk Data. Here’s How.
This is blog is part 2 in a 2-part series designed to help you create dashboards using your ticketing data. In part 1, we showed you how to use our Power BI Template for ...
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How to Create a Ticketing Dashboard in Microsoft Teams using Power BI
This is blog is part 1 in a 2 part series designed to help you create dashboards with your ticketing data. You\’ll get an assist ...
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Improve Employee Experience Using a Microsoft Teams Ticketing System
Companies that invest in total experience stand to gain competitive advantage in 2021 and beyond. This trend, which centers on the improvement of customer, user, ...
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How to Relieve Your Support Ticket Backlog
If you often run with a large support ticket backlog, how do you reduce the queue? These sure fire tips are guaranteed to help you ...
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The Future of Hybrid Work? It’s Flexible, Collaborative and Hinges on Microsoft Teams
Perhaps one of the most unexpected changes from the pandemic is the consensus employees feel about the need for greater flexibility in when and how ...
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This Simple Microsoft Teams Trick Will Make You Infinitely More Productive
Blame the pandemic, the permanent shift to a remote workplace or simply the addition of much-needed features. Whatever it may be, the one thing that ...
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Introducing Tikit Attachments: Share Visuals for Easier Problem-Solving
Microsoft Teams makes reaching people easy, but sometimes sharing a visual is the best way to communicate. This is especially true when a colleague is ...
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